We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Billing Lead serves as the centralized point of contact for all billing-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated billing issues, leads internal training and operational readiness, oversees migration from legacy billing tools, and drives continuous process improvement. The Billing Lead collaborates closely with Sales, Billers, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.
**Position is remote anywhere in the United States
Responsibilities
Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes.
Oversee the migration from legacy billing tools (e.g., ABAT, Billing Center, EZLink, Benefitfocus) to the Employer Portal, ensuring minimal disruption and clear communication.
Drive billing process improvement initiatives, leveraging performance metrics, customer feedback, and in-application surveys.
Support and refine the operational support model for billing, adapting to evolving business needs and technology enhancements.
Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution during UAT phases.
Collaborate with cross-functional teams (Enrollment, Access & Registration, Reporting & Process Improvement) to ensure end-to-end process excellence.
Document and communicate current and future state billing processes, supporting change management and user adoption.
Contribute to the decommissioning of legacy applications and tools, supporting migration planning and execution.
Foster a customer-centric approach, championing “Customer First” problem solving and continuous improvement.
Required Qualifications
5+ years proven experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry.
Demonstrated ability to lead process improvement initiatives and manage escalated issues.
Experience with billing systems migration and/or implementation of new technology platforms.
Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights.
Excellent communication and interpersonal skills, with the ability to train and influence cross-functional teams.
Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT).
High attention to detail and organizational skills; able to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms.
Familiarity with operational support models in large, matrixed organizations.
Experience supporting the decommissioning of legacy systems and change management initiatives.
Education
bachelor’s degree preferred / specialized training / relevant professional qualifications
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years experience in billing operations, revenue cycle management, or related field within healthcare or insurance
- Demonstrated ability to lead process improvement initiatives and manage escalated issues
- Experience with billing systems migration and/or implementation of new technology platforms
- Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights
- Excellent communication and interpersonal skills; ability to train and influence cross-functional teams
- Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT)
- High attention to detail and organizational skills; ability to manage multiple priorities
- Bachelor's degree or specialized training (preferred)
- Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus or similar platforms
- Familiarity with operational support models in large, matrixed organizations
- Experience supporting decommissioning of legacy systems and change management initiatives
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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