Billing Coordinator

At FCCI, we focus on creating connections and building lasting relationships.  Our people truly make the difference.  Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture?  Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others?  If so, FCCI Insurance Group is the company for you!

We are seeking an experienced professional to provide exceptional customer service for billing inquiries and support billing operations for Property & Casualty (P&C) insurance policies. This role is responsible for ensuring accurate and timely billing, maintaining compliance with company standards, and delivering excellent service to policyholders, agents, and internal business partners.

The Billing Coordinator serves as a front-line liaison for internal and external customers, handling billing inquiries, processing transactions, and supporting Policyholder & Agency Billing, Premium Audit, Claims, Underwriting, and other business functions. Responsibilities include reviewing billing activity, processing disbursements, allocating payments, suspending cancellations when appropriate, resolving billing discrepancies, and providing support across departments to promote efficient operations.

This role also evaluates policy cancellations and reinstatements, including non-pay reinstatements, and collaborates with Underwriting and other business partners on complex billing situations involving payment arrangements, reinstatement approvals, cancellation exceptions, and other account-specific concerns. The Billing Coordinator researches and resolves account issues, communicates billing requirements and payment options, exercises sound judgment, and contributes to positive customer experiences and company objectives.

The selected candidate will work a hybrid schedule from our Sarasota corporate office.

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing

The salary range for this position is $18.58-$28.62 hourly. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities. 

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Please apply via our website at www.fcci-group.com.     

Drug Free Workplace (*Pre-employment drug screen is conducted for all positions)

Qualifications Experience Required * Associate’s degree preferred; relevant experience and desire to learn also accepted * Minimum of two years experience in billing, accounts receivable, or a related role in the insurance industry, preferably in P&C insurance * Familiarity with agency-billed and direct-billed processes is highly preferred * Exceptional customer service skills and communication skills * Strong analytical, investigative and problem-solving abilities * Ability to manage multiple priorities and deadlines in a fast-paced environment * Solid understanding of basic accounting principles * Strong computer and system navigation skills * Ability to review account activity, interpret billing guidelines, and make sound business decisions * Ability to handle complex billing, policy, cancellation, and reinstatement issues * Demonstrated ability to build effective relationships and provide support across departments, contributing to organizational efficiency and positive business outcomes * Strong collaboration skills with the ability to work effectively with Underwriting and other business partners to resolve customer and account concerns Equal Opportunity Employer
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