Billing Coordinator

Compensation: $22-$23.50/hr

Location: Primarily remote, with 2 days per week at our downtown Austin, TX office.

The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.

In this role, you will support the organization's billing operations by processing invoices and payments, maintaining customer accounts, responding to billing inquiries, and ensuring the accuracy of billing records and related transactions.

Essential Functions:

1. Processes purchase orders, invoices, and invoice cancellations in an accurate and timely manner.
2. Applies and reconciles incoming payments received from various sources.
3. Ensures billing accuracy on invoices, including the proper application of taxes and applicable charges.
4. Responds to internal and external customer billing inquiries and requests, including maintaining and updating customer information within billing portals.
5. Interprets, communicates, and applies company policies, accounting procedures, and billing guidelines in response to customer and employee inquiries.
6. Generates, reviews, and distributes monthly customer invoices, billing reports, and account statements.
7. Assists with projects, system enhancements, testing, and ongoing tasks related to the billing platform.
8. Processes monthly membership terminations and ensures associated billing records are updated accurately.
9. Identifies, investigates, and resolves billing discrepancies and account issues.
10. Communicates with customers regarding account credits, adjustments, and billing-related matters.
11. Performs other duties as requested or required.

Requirements:

1. 1-3 years of experience in billing functions and/or accounting. Four years of High school resulting in a diploma or GED required.
2. Associate’s degree in Business, Accounting, or equivalent field a plus.
3. Experience with customer portal onboarding processes preferred.
4. Ability to learn, navigate, and effectively perform job responsibilities across multiple software applications simultaneously.
5. Excellent written and verbal communication skills.
6. Proven skills in organizing work, attending to detail, managing time effectively, and handling multiple tasks in a timely manner.
7. Skilled in collaborating with internal and external resources.
8. Proficiency in Microsoft Office, including Outlook, Word, Teams, PowerPoint, and Excel.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees. We also offer employer contributions to dependent medical premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in ATX.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another week granted after 10 years of employment.
• Support for Growing Families: Eligible employees receive paid parental benefits designed to provide additional financial support during parental leave.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Fraud Knowledge Bonus: Bonus programs available for demonstrating mastery of the fraud examination body of knowledge.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.