We are seeking a detail-oriented and proactive Billing & Claims Specialist - Accountant II to join our team. The successful candidate will be responsible for overseeing the complete billing cycle, ensuring accuracy and efficiency in all financial transactions.
Why This Role Matters
Ensures accurate, end-to-end billing execution: Owns the complete Order-to-Cash (OTC) billing cycle—including sales orders, invoicing, and journal entries—driving accurate financial transactions, timely collections, and strong financial controls.
Resolves customer billing issues and strengthens stakeholder trust: Partners with customers, sales, pricing, and cross-functional teams to independently resolve billing claims and disputes efficiently, minimizing revenue disruption and enhancing customer satisfaction.
Drives process improvement and operational efficiency: Analyzes root causes of billing claims to recommend process and control improvements while consistently meeting productivity metrics and supporting scalable, high-quality billing operations.
What you'll do
Interact with customers, sales, pricing, and other stakeholders in resolving billing claims
Review, correct and create sales orders related to customer claims by reviewing documentation, customer statements and any additional information required.
Review, correct and create invoices
Create journal entries
Root cause main drivers of claims assigned to recommend process and/or control improvements.
Maintain levels of productivity according to internal team metrics and goals.
Resolve billing disputes with minimal direction.
Detail oriented approach to invoice dispute resolution.
Possess strong knowledge of the OTC end-to-end process, from order entry to payment collection.
What We’re Looking For
Bachelor’s degree in accounting, Finance or other business-related field.
Experience with customer collections / accounts receivable.
2+ years of experience in accounts receivable, billing, credit, or customer collections roles.
Experience working in a customer focused or service-oriented environment, with regular interaction with internal and external stakeholders.
Hands-on experience making outbound collection calls and managing customer communication to resolve past-due balances.
Experience with SAP is desired.
Experience with Salesforce is desired.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Skills Required
- Bachelor's degree in Accounting, Finance, or related business field
- 2+ years of experience in accounts receivable, billing, credit, or customer collections roles
- Experience with customer collections / accounts receivable
- Experience working in a customer-focused or service-oriented environment with stakeholder interaction
- Hands-on experience making outbound collection calls and managing customer communication to resolve past-due balances
- Experience with SAP
- Experience with Salesforce
The Goodyear Tire & Rubber Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Goodyear Tire & Rubber Company and has not been reviewed or approved by The Goodyear Tire & Rubber Company.
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Retirement Support — Retirement benefits include a 401(k) with company match, and some materials describe automatic contributions and matching that can meaningfully boost savings.
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Healthcare Strength — Core coverage commonly spans medical, prescription, dental and vision, paired with wellness resources such as the GoodLife program and an EAP.
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Leave & Time Off Breadth — Time-off provisions typically include paid vacation, holidays, and sick time, with family medical leave and adoption assistance highlighted in benefits descriptions.
The Goodyear Tire & Rubber Company Insights
What We Do
Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.
