The Role
Manage and ensure accurate, timely tenant utility billing (electric, water, gas, thermal). Review and verify billing data, resolve discrepancies, maintain records, streamline processes, collaborate with internal teams, provide training/support, and own billing cycles to meet deadlines and quality standards.
Summary Generated by Built In
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Role Overview
This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the Billing department. The Billing department is primarily responsible for ensuring accuracy and completeness of billing for both the resident and client, ensuring timely processing and payment of LDC Bulk Bills and timely and accurate processing of Client Remittances.
Responsibilities
- Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas).
- Maintain accountability for assigned sites and ensure bills are released on time, every time.
- Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures.
- Investigate and resolve billing discrepancies quickly and effectively.
- Identify opportunities to streamline billing processes and improve overall efficiency.
- Maintain and update billing records and documentation as needed.
- Provide internal support and training on tenant billing procedures, systems, and best practices.
- Collaborate with other internal departments to ensure smooth and accurate billing workflows.
- Take full ownership of billing cycles and deliverables—accuracy and consistency are key.
- Stay organized, manage time effectively, and work well under pressure in a fast-paced environment.
Qualifications
- Minimum 2 years of utility billing experience, specifically with tenant billing (electric, water, thermal, gas).
- Strong proficiency in Microsoft Excel (must be skilled in functions like VLOOKUP, pivot tables, and IF statements).
- Strong attention to detail and high degree of accuracy in numbers.
- Proven time management skills and ability to meet strict deadlines.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a proactive, can-do attitude.
- Ability to work independently and take ownership of assigned responsibilities.
- Must be flexible and capable of multitasking under pressure.
- Passion for numbers and a high level of accountability.
Benefits & Perks
• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Skills Required
- Minimum 2 years of utility billing experience with tenant billing (electric, water, thermal, gas)
- Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, IF statements)
- Strong attention to detail and high degree of accuracy in numbers
- Proven time management skills and ability to meet strict deadlines
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a proactive, can-do attitude
- Ability to work independently and take ownership of assigned responsibilities
- Ability to multitask under pressure
- Passion for numbers and a high level of accountability
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The Company
What We Do
Enercare Connections is now Metergy Solutions. As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing. Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
