Bilingual Technical Support Engineer (must reside in Florianópolis)
WHO WE ARE
Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.
A DAY IN THE LIFE
Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.
We are looking for a Bilingual Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!
WHAT YOU’LL DO
- Respond to customer support inquiries via chat, phone and email promptly and accurately
- Handle technical escalations and collaborate with peers to coordinate solutions
- Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
- Engage with customers to ensure all Duda functionalities and offerings are fully utilized
- Advocate for customers needs and contributing to our growing knowledge base of articles and videos
- Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base
As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.
WHO YOU ARE
- Advanced proficiency in written and spoken English is required
- Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
- Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
- A Strong technical curiosity and a drive to understand how things work
- An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
- 2+ years of experience providing exceptional customer support in a SaaS or technical software company
Location & Work Model
Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings.
Application Instructions
Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards.
Why Duda?
At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences.
Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact [email protected].
Want to learn more about Duda? Check us out here!
Skills Required
- Reside in Florianopolis
- Bilingual (English and Portuguese)
- Advanced proficiency in written and spoken English
- 2+ years providing customer support in a SaaS or technical software company
- Knowledge of HTML/CSS/JavaScript and use of APIs
- Experience responding via chat, phone, and email and handling technical escalations
- Strong technical curiosity and customer-oriented mindset
- Experience with CRM and marketing tools, Google Analytics, Google Ads, Core Web Vitals (CWV)
What the Team is Saying
Duda, Inc. Compensation & Benefits Highlights
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Healthcare Strength — Healthcare benefits are described as comprehensive across medical, dental (including orthodontia), and vision with PPO/HSA options and coverage starting the first of the month after hire. Income protection is reinforced through 100% employer‑paid short‑ and long‑term disability and basic life insurance.
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Parental & Family Support — New parents are offered 12 weeks at full pay plus an additional four weeks at partial pay, alongside family‑friendly supports such as a mother’s room. Company‑sponsored family events are also highlighted.
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Equity Value & Accessibility — Equity is positioned as a core part of total rewards, with stock options provided to every employee at hire and over time. This broad access emphasizes shared ownership in company success.
Duda, Inc. Insights
What We Do
As the trusted choice for digital agencies, SaaS platforms, and web professionals, Duda powers over 1 million websites worldwide. Our platform offers a comprehensive suite of tools that enable users to efficiently create pixel-perfect, feature-rich websites at scale.
Why Work With Us
At Duda, our philosophy is centered around learning and growth. We see challenges not as obstacles but as opportunities to spark new ideas and become better at what we do. This philosophy impacts everything we do, from how we interact with customers to the care we extend to our team. From the moment you join Duda, you'll feel like a valued member.
Gallery
Duda, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Colorado Duders benefit from a collaborative hybrid work model, with dedicated in-office days every Tuesday, Wednesday, and Thursday, complemented by the flexibility to work remotely on Mondays and Fridays.
