Primary Function
The Account Manager’s primary focus is to retain and enhance the book of business within Bearingstar’s Premier Client Group and high net-worth customers through the delivery of high quality, personalized, and hands-on customer service. The Account Manager will handle the Premier Client Group across the agency’s footprint, with enrolled clients affiliated with the agency’s Insurance Consultants and/or any of its office locations in Connecticut and Massachusetts. This position requires the employee to act as the agency/company representative to our prospective clients, fellow professionals, public, and general business community.
Key Responsibilities
- Account Manager plays a key role in the successful evolution of the agency’s Premier Client Group, ensuring it delivers on our promise of exceptional services and offerings for all enrolled customers.
- Contact prospects and clients using in person, telephone and email techniques to provide professional consultative advice about recommended coverages.
- Prepare proposals as necessary, complete applications and calculate and quote premium rates for recommended protection, explain policy features & benefits, present options, upgrades and provide an overall analysis of protecting the customer’s property & casualty exposures. Collect premium deposits and record payments.
- Assist in the solicitation and account management of employer based worksite marketing opportunities & related association sales activities.
- Counsel and provide advice to customers including, but not limited to identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries. Provide customer service & support within the agency on an “as needed” basis.
- Achieve established customer retention and sales production goals related to the acquisition of client referrals for the Personal Lines sales team and the identification of cross-sell opportunities and referrals to the agency’s Life and Commercial Lines departments.
- Ensure new business consistent with the agency’s standards for acceptable, profitable business.
- Update the agency management system fully to document client interactions to ensure service team fully understands what is going on with clients’ portfolios, and to protect agency from errors and omissions.
- Properly follow established workflow and documentation standards.
- Follow up on suspense items in a timely manner.
- Become proficient with technology tools and applications to achieve the highest levels of efficiency and accuracy.
- Prepare regular reports detailing activities and results as requested.
- Maintain proper insurance licensing.
- Maintain positive relationships with customers and co-workers.
- Perform other related duties as assigned.
Our candidates must be motivated, goal-oriented self-starters with excellent interpersonal and communication skills who can work alone and in a team environment. Experience working with Chubb, Pure and other high net-worth carriers is a plus. Candidates holding a MA and CT Property and Casualty license is preferred.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $68,250 ($35.00 an hour) - $78,000 ($40.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
Our work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Top Skills
What We Do
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being.
Arbella is a good place to be. Come explore what it can be for you.
Arbella. Here. For Good.
