Assurant is currently looking to hire Bilingual Sales and Billing Specialists! Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Support the organization’s extended warranty contract business by selling extended service contracts on major appliances and consumer electronics and resolving customer contract billing questions.
What will be my duties and responsibilities in this job?
- Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long term customers.
- Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
- Apply sales tools and techniques to identify cross sell opportunities and sell extended service contracts.
- Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
- Resolve customer questions and provide resolution to existing customer contracts and conduct file maintenance
- Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
- Strive to meet and exceed department metrics and business goals.
- Adhere to all company policies and procedures
- This position will be onsite at our Rapid City location, but will have the option to work remotely after an agreed upon period of time.
What are the requirements needed for this position?
- High school diploma or GED
- 6 months previous customer service experience
- Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am mst - 6:00 pm mst.
- Sales Aptitude
- Strong work ethic
- Ability to adapt to change
- Positive attitude
- Excellent customer service skills
- Must be bilingual, fluent verbal communication in both Spanish and English. Pay differential will be provided
Pay Range:
$16.57 - $26.51
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is
08/12/2024
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
What We Do
Assurant is more than a place to work. It’s a place where your work matters.
Our employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers.
Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning.
Our Uncompromising Values
Our values guide the way we support our customers and work with one another.
Common Sense - We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
Common Decency - We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
Uncommon Thinking - We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
Uncommon Results - We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
Our Purpose
Assurant helps our clients protect and support the major purchases people make. Things like their homes, cars, appliances and phones. But we understand what matters most. It’s not the things we protect. It’s the millions of people we serve.
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