The Role
Manage end-to-end background verification for new hires and former employees, including education, employment, address, identity, criminal, and reference checks. Coordinate with vendors, HR teams, and stakeholders; track cases and turnaround times; resolve discrepancies; maintain confidential records; prepare MIS dashboards and reports; support audits; handle escalations; and improve verification processes and operational efficiency.
Summary Generated by Built In
Background Verification (BGV) Specialist
About the Role
We are looking for a detail-oriented Background Verification (BGV) Specialist to manage end-to-end employee verification processes and ensure a seamless, compliant, and timely onboarding experience. The role involves coordinating with verification partners, internal stakeholders, and HR teams while maintaining the highest standards of accuracy, confidentiality, and process compliance.
Key Responsibilities
Manage end-to-end background verification (BGV) for new hires and ex-employees, including education, employment, address, identity, criminal record, and reference checks.
Initiate, track, and close verification cases within defined turnaround times (TAT) while ensuring timely completion.
Coordinate with third-party BGV vendors and internal stakeholders to collect, validate, and process required documentation.
Review verification reports, identify discrepancies or adverse findings, and drive resolution with HRBPs, hiring managers, and vendors.
Maintain accurate employee verification records and ensure compliance with data privacy, confidentiality, and company policies.
Publish regular BGV dashboards and MIS reports, providing status updates, aging analysis, and TAT performance to HR stakeholders.
Support internal and external audits by maintaining complete process documentation and audit-ready records.
Handle escalations professionally while ensuring sensitive information is managed with discretion and confidentiality.
Continuously identify opportunities to improve BGV processes, quality, and operational efficiency.
Required Qualifications
3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Operations.
Hands-on experience managing education, employment, address, criminal, and reference verification processes.
Strong experience working with BGV vendors, verification portals, and HR databases.
Proficiency in MS Excel (VLOOKUP, Pivot Tables, reporting), MS Word, and HRMS platforms.
Excellent communication and stakeholder management skills with the ability to coordinate across multiple teams.
Strong analytical and organizational skills with the ability to manage high case volumes and meet strict deadlines.
Preferred Skills
Experience in preparing BGV MIS dashboards and TAT reports.
Knowledge of data privacy, compliance, and audit documentation practices.
Exposure to HR shared services or high-volume onboarding environments is an added advantage.
Skills Required
- 3-5 years of experience in Background Verification, HR Operations, or Employee Lifecycle Operations
- Hands-on experience managing education, employment, address, criminal, and reference verification processes
- Experience working with BGV vendors, verification portals, and HR databases
- Proficiency in MS Excel, including VLOOKUP, Pivot Tables, and reporting
- Proficiency in MS Word and HRMS platforms
- Excellent communication and stakeholder management skills
- Strong analytical and organizational skills with the ability to manage high case volumes and meet strict deadlines
- Experience preparing BGV MIS dashboards and TAT reports
- Knowledge of data privacy, compliance, and audit documentation practices
- Exposure to HR shared services or high-volume onboarding environments
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
