Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Job DescriptionNHS Band 3 Salary: £25,760 - £27,476 per annum
Hours Per Week: full time 37.5
Contract Type: Permanent
‘Should this post receive a high number of applicants, this role may close early.’
We are seeking a compassionate and professional individual to join our Bereavement Services team in a key administrative role supporting bereaved families during a difficult time. This post is primarily office-based, with a significant proportion of the work undertaken via telephone contact with relatives, staff, and external organisations, requiring a high level of sensitivity and professionalism.
The post holder will play a vital role in ensuring a responsive, efficient, and high-quality bereavement service. Working closely with the Bereavement Services Manager, you will support liaison with Medical Examiner Officers (MEOs) in their role supporting the Medical Examiners. You will act as a key point of contact for relatives and external agencies, helping to ensure a smooth and respectful bereavement process.
Please note, this role is not a counselling role and is purely administrative to support the families through the process of what happens following a death.
Key Responsibilities
- Act as the first point of contact for relatives of deceased patients, responding to enquiries with sensitivity, empathy, and professionalism.
- Provide clear guidance and support to colleagues across the Trust, Medical Examiners, funeral directors, crematoria, registrars, and members of the public.
- Deliver a compassionate and timely service to ensure bereaved families are fully supported throughout the process.
- Communicate effectively in situations that may involve complex or sensitive discussions, including where there may be barriers to understanding.
- Respond to routine queries and concerns, identifying appropriate solutions within defined protocols.
- Liaise regularly with medical staff across Portsmouth Hospitals University NHS Trust to ensure all legal documentation is completed accurately and promptly, in line with relatives’ wishes for burial or cremation.
Specific Core Functions
- Work in accordance with departmental and Trust policies and procedures, escalating to the Bereavement Services Manager where appropriate.
- Contribute to the development and continuous improvement of departmental protocols and processes.
- Support the effective and efficient running of the Bereavement Service within agreed standards and boundaries.
- Plan and organise day-to-day activities to ensure a responsive and coordinated service.
About You
- Compassionate, respectful, and emotionally intelligent
- Professional and able to communicate to a high standard with sensitivity and clarity
- Experience and organised administrator and able to manage a varied workload
- Confident in liaising with both clinical and non-clinical stakeholders
For further details please refer to enclosed job description.
If you have previously applied for this role, please do not re-apply.
Qualifications- GCSE level of education or equivalent
- Secretarial skills, acquired through an NVQ 3 or equivalent experience
Experience
- Experience of working in Healthcare/NHS
- Demonstrable experience in an admin role with a good knowledge of office procedures
- Experience of working in a people-centred environment
- Experience of working with the public.
- Commitment to personal and professional development
- Experienced communicator both orally and on paper
Skills & Knowledge
- Keyboard skills to RSA level 3
- Excellent listening skills
- Tact and diplomacy when dealing with highly sensitive issues
- Ability to present highly sensitive information in a highly emotive situation
- Effective interpersonal skills with the ability to communicate with staff on all levels, patients and relatives.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
For more information, please see our People and OD Strategy 2026
Skills Required
- GCSE level of education or equivalent
- Secretarial skills (NVQ 3 or equivalent experience)
- Experience of working in Healthcare/NHS
- Demonstrable experience in an administrative role with knowledge of office procedures
- Experience of working in a people-centred environment
- Experience of working with the public
- Keyboard skills to RSA level 3
- Excellent listening skills and ability to present highly sensitive information empathetically
- Tact, diplomacy and effective interpersonal skills when dealing with sensitive issues
- Confident communicator, both orally and in writing
What We Do
Portsmouth Hospitals University NHS Trust provides expert, compassionate care to approximately 675,000 residents across Portsmouth and South East Hampshire, and offers specialized treatments to a wider area.
