Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Senior Benefits QA & Data Specialist to join our growing team!
How You Will Contribute
- Conduct internal quality assurance testing of benefits administration sites to validate data accuracy, plan configuration, eligibility rules, and system functionality prior to client delivery, ensuring all requirements and internal standards are met.
- Support and guide external client testing (UAT) by preparing test scenarios, assisting clients during the QA process, documenting issues, and coordinating with internal teams to resolve defects before go-live.
Assist less senior teammates with development low to moderate complexity sites.
Utilize project management tools to manage implementations.
Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
Works with senior teammates to manage and coordinate the EDI/file integration projects relating to new site implementations and renewals.
Responsible for final testing and auditing of own and others configured of moderate complexity software to ensure proper functioning, with oversight.
Takes accountability for individual quality assurance on moderate complexity builds.
Primarily responsible for providing training and mentorship of less senior teammates.
Works on moderate complexity (or greater) client projects.
Participation in client meetings as needed.
Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
Assist with providing guidance on the development of SOPs provide SOP process improvement considerations based for aligned platform.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
Pursues a course of personal and professional development.
Skills & Experience to Be Successful:
Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
3-6 years of applicable software implementation experience
Ability to readily learn and apply new information/concepts
Intermediate knowledge of benefits administration software implementation i/e. Navigator, plansource, etc., ideally obtained through a service provider or mid to large market reseller
Proficient with MS Office Suite
Expert with Excel
Exceptional telephone demeanor, professional approach to problem-solving
Attention to detail and the ability to adhere to strict deadlines
Ability to maintain a high level of confidentiality
Ability to travel for work if requested (Less than 5% of the time)
Pay Range
$28.80 - $33.65 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Top Skills
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
