Benefits Coordinator

Jobs Summary

The Benefits Coordinator is a member of the Corporate Benefits Team and serves as a key resource for employees navigating their benefits, providing guidance and support across a wide range of questions, including more complex or sensitive situations.  This role supports the day-to-day administration of benefit programs, including enrollment, recordkeeping, and communication, while working closely with HR administrators and vendors to ensure accurate processing and timely resolution of issues. The position plays an important role in helping employees understand and effectively utilize their benefits, while delivering clear, responsive, and supportive service. 

Principle Duties and Responsibilities

·         Acts as the main point of contact for employee benefits questions and concerns including:

o    Addresses baseline elevated employee issues related to benefits, escalates when necessary

o    Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)

·         Supports communications and training materials related to benefits, ensuring clear and concise information

·         Facilitates new hire/newly eligible benefit packet mailings

·         Provides benefit education, guidance and support to employees and HR Admins

·         Processes tuition reimbursement requests

·         Coordinates with COBRA vendor, ensuring compliance with regulations and assisting eligible employees

·         Calculates and coordinates offers of coverage in accordance with the Affordable Care Act

·         Monitors and administers processes in support of enrollment operations within the HR system

·         Handles administrative processes (complete forms, triaging requests and mail, review enrollment docs, etc.)

·         Completes support order evaluation, collaborates with relevant teams to ensure order execution

·         Coordinates Evidence of Insurability (EOI) processes, facilitates the necessary steps for employees

·         Maintains and updates instructional and procedural documentation

·         Conducts various audits and produces ad hoc reports

·         Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)

·         Files death claims for life insurance policies

·         Reconciles monthly benefit billings and submits for payment

·         Coordinates and manages data for medical subrogation cases

·         Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives.

·         Performs other administrative duties as required

Qualifications

·         Bachelor’s degree in human resources, Business Administration, or a related field preferred.

·         Minimum one year of experience in benefits administration or a related HR role preferred

·         Familiarity with HR technology systems, preferred experience with Workday

·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·         Advanced proficiency in Excel preferred

·         Exceptional attention to detail, when handling complex verification and documentation processes.

·         Strong organizational skills and the ability to manage multiple tasks simultaneously

·         Excellent communication skills, both written and verbal

·         The ability to handle sensitive and confidential information with the utmost discretion.

·         A solid understanding of employee benefits programs and concepts

·         Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines preferred.