Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking Benefits Administrator to join our growing team in St. Petersburg, Tampa, Naples, and Ft. Myers, FL!
The Benefit Administrator is responsible for delivering responsive, accurate, and personalized service to clients and their employees. This role supports day-to-day benefit administration, open enrollment, compliance coordination, internal process management, and team collaboration. The ideal candidate is detail-oriented, proactive, and committed to providing a high-quality experience for both clients and internal teams.
How You Will Contribute:
- Serve as the primary contact for routine client and member service needs, including ID cards, claims issues, eligibility inquiries, and general benefit questions.
- Respond to hotline and email requests promptly and professionally, ensuring client and member satisfaction.
- Document all interactions thoroughly within internal systems.
- Maintain accurate and up-to-date client records within the BAM system.
- Monitor internal workflows and ensure tasks are completed in a timely and compliant manner.
- Peer review marketing proposals and provide constructive feedback to the Marketing Analyst.
- Update AMS with fee agreements and coordinate invoicing when applicable.
- Prepare and distribute benefit summaries, enrollment guides, and other client-specific communication materials.
- Create Open Enrollment and new hire benefit guides tailored to client plans.
- Support and attend employee education sessions (virtual or in-person), including Q&A and general benefit support.
- Coordinate with vendors and carriers to ensure open enrollment activities are completed on time.
- Respond to employee questions and requests, escalating as needed.
- Distribute templated compliance communications for requirements such as PCORI, ACA filings, Medicare Part D, Wrap Documents, and Section 125 plans.
- Request and track Certificates of Coverage from carriers.
- Update plan information and rates with COBRA vendors.
- Maintain the Wrangle dashboard to support Schedule A and 5500 filing timelines.
- Work cross-functionally with Marketing Analysts, Account Executives, and other internal teams to support strategic client objectives.
- Provide updates on service issues, assist with marketing or implementation needs, and contribute to a consistent, high-quality client experience.
- Proactively communicate internal updates and ensure visibility into client status across teams.
- Perform other duties as assigned.
Licenses & Certifications:
Professional designation (preferred)
Florida Life & Health Insurance license (2-15)
Valid driver’s license
Skills & Experience to be Successful:
- Minimum of high school diploma or general education degree (GED)
- 1-2 years of experience in account management, client services, or a related field.·
- Proficient with MS Office Suite and Excel
- Organizational, verbal, and written communication skills.
- Ability to maintain a high level of confidentiality.
- Willingness to travel
- Associate’s or Bachelor’s in a business or financial related discipline (preferred)
- Minimum typing speed of 40 to 50 words per minute (preferred)
- Agency Management System knowledge (preferred)
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- 1-2 years of experience in account management, client services, or a related field
- Florida Life & Health Insurance license (2-15)
- Minimum of high school diploma or GED
- Organizational, verbal, and written communication skills
- Ability to maintain confidentiality
- Willingness to travel
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
