The Benefit Navigator provides knowledgeable, high‑touch guidance to team members navigating benefit life events and leave‑related processes. This mid‑level role acts as an empowered resource capable of independently resolving most benefit‑related inquiries, coordinating across Benefits, Leave of Absence (LOA), askHR, and Employee Health, and ensuring team members receive accurate, timely, and empathetic support.
Responsibilities1. Team Member Navigation & Support (30%)
- Serve as a trusted resource for team members experiencing life events by providing comprehensive guidance regarding benefit programs, leave options, and available resources.
- Advise team members on eligibility requirements, enrollment actions, required documentation, and applicable timelines to support informed decision-making.
- Educate team members on the impact of leave on benefits, payroll deductions, arrears, and return-to-work requirements, ensuring a seamless and well-supported experience throughout the leave lifecycle.
2. Case Management & Resolution (20%)
- Manage and resolve routine and moderately complex benefits and leave inquiries by assessing, prioritizing, and coordinating activities, ensuring timely, accurate, and compliant outcomes.
- Collaborate with Benefits Analysts, Leave Specialists, and other subject matter experts when specialized review, policy interpretation, or system intervention is required.
3. Communication & Documentation Management (20%)
- Maintain thorough, accurate, and compliant case documentation within designated systems of record.
- Prepare and deliver professional, clear, and empathetic communications that promote understanding and minimize the need for follow-up inquiries.
- Interpret and explain benefit and leave policies, eligibility provisions, and program requirements to team members and leaders in a consistent and understandable manner.
4. Education & Resource Enablement (20%)
- Promote effective utilization of benefits and leave resources by guiding team members and leaders to appropriate systems, tools, self-service capabilities, job aids, FAQs, and educational materials that improve understanding and user adoption.
- Assist in development, maintenance, and enhancement of job aids, FAQs, reference materials, and educational content.
- Deliver foundational education to managers and team members regarding benefits administration processes, leave procedures, and available support resources.
5. Cross-Functional Collaboration & Continuous Improvement (10%)
- Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors to ensure coordinated and seamless service delivery.
Contribute to process improvement initiatives and cross-functional projects by identifying recurring trends, service challenges, and opportunities to enhance operational efficiency, process standardization, and the overall team member experience.
QualificationsExperience: 3 years of HR, Benefits, Leave and Customer Service
Education: Bachelor's Degree required
About UsFMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”
Skills Required
- 3 years of experience in HR, benefits, leave, and customer service
- Bachelor's degree
What We Do
FMOL Health is a large, non-profit, Catholic healthcare system sponsored by the Franciscan Missionaries of Our Lady, providing faith-based, quality, and compassionate care in Louisiana and Mississippi.
