BDC Administrator

Bring your customer expertise, positivity, and technology skills to a team that values your contributions. Apply today and help build our success forward!

We are committed to Growing our Company and Growing our People!

We are one of over 300 Lithia & Driveway dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company. We are growing fast! And with growth comes opportunity!

You will report to the BDC Manager.

This is an on-site position in Wappingers Falls, NY.

What You'll Do

The Business Development Center (BDC) Administrator develops, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

• You will lead customer relations process management at assigned store(s) by observing, installing, and training approved customer relations processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.
• Gather accurate customer information to create a database for follow-up and retention
• Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Use your skills within our internet department to increase appointments, sales, and customer retention.
• Use phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Use phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other tasks as assigned.

What You'll Bring

• 1+ years experience with sales or Telemarketing preferable.
• Experience in the following fields: phone sales, business development, customer service, preferable.
• Demonstrate professional attitude with all potential clients/customers.
• First-class verbal and written skills.
• You will organize and motivate yourself.
• Work as part of a team or on individually assigned tasks.
• You're able to manage priorities and deadlines in a dynamic, high-volume environment.
• Able to type.

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Est. Annual Compensation ranges from $45,000.00-$80,000.00

Actual pay offered may vary depending on experience, job-related knowledge/bonus/commission, location, etc.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.