Here's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
- Expertly prepare a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, adhering to established recipes and quality standards.
- Provide friendly, efficient, and personalized service to hotel guests, taking orders accurately, making recommendations, and ensuring customer satisfaction.
- Have a thorough understanding of the hotel's coffee menu, including available beverages, ingredients, and customization options, to assist guests with their selections.
- Operate coffee-making equipment, such as espresso machines, grinders, and milk frothers, safely and efficiently, ensuring proper maintenance and cleanliness.
- Handle cash and electronic payments accurately, process transactions promptly, and maintain an organized and secure cash register area.
- Maintain high standards of cleanliness and hygiene in the coffee preparation area, including equipment, utensils, and work surfaces, in accordance with health and safety regulations.
- Monitor coffee and supplies inventory levels, restock as needed, and communicate inventory needs to management to ensure uninterrupted service.
- Collaborate with other hotel staff members, such as kitchen and dining room staff, to coordinate service and maintain a seamless guest experience.
- Proactively suggest additional menu items, promotions, or upgrades to guests to increase sales and enhance their overall experience.
- Stay updated on coffee trends, brewing techniques, and product offerings through training sessions and self-directed learning to continuously improve skills and knowledge.
- Quickly and effectively address any issues or complaints raised by guests, such as incorrect orders or equipment malfunctions, to resolve problems and maintain guest satisfaction.
SUPPORTIVE FUNCTIONS
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Perform general cleaning tasks to adhere to health and safety standards
- Keep work area clean and organized
- Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
What It Takes to Make the Stay
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Understanding of coffee varieties and brewing methods.
- Familiarity with the hotel's coffee menu.
- Proficiency in operating coffee-making equipment.
- Knowledge of hygiene and safety standards Skill in steaming and frothing milk.
- Proficiency in creating latte art.
- Strong customer service and communication skills.
- Effective time management and multitasking abilities.
- Attention to detail in beverage preparation.
Skills Required
- Understanding of coffee varieties and brewing methods
- Familiarity with the hotel's coffee menu
- Proficiency in operating coffee-making equipment
- Knowledge of hygiene and safety standards
- Skill in steaming and frothing milk
- Proficiency in creating latte art
- Strong customer service and communication skills
- Effective time management and multitasking abilities
- Attention to detail in beverage preparation
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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