- Manage and supervise all banquet operations and event service activities.
- Ensure banquet events are set up and executed according to guest requirements and hotel standards.
- Coordinate with the Sales, Events, and Culinary teams to ensure successful event delivery.
- Monitor service quality and guest satisfaction throughout all functions.
- Develop and implement operational procedures to improve efficiency and service standards.
- Prepare staffing schedules and ensure adequate manpower for events.
- Train, coach, and evaluate banquet team members to maintain high performance levels.
- Oversee banquet equipment, inventories, and supplies.
- Ensure compliance with health, safety, hygiene, and hotel policies.
- Control labor and operational costs while achieving departmental revenue targets.
- Handle guest complaints and resolve operational issues promptly and professionally.
- Prepare operational reports and provide recommendations for continuous improvement.
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 3-5 years of experience in Banquet Operations or Food & Beverage Operations within a hotel environment.
- Previous supervisory or managerial experience is required.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good understanding of banquet setup, service standards, and event management.
- Strong organizational and problem-solving skills.
- Ability to work under pressure and manage multiple events simultaneously.
- Proficiency in hotel management systems and Microsoft Office applications.
- Fluent in English; additional languages are an advantage.
Skills Required
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field
- 3-5 years of experience in banquet operations or food and beverage operations within a hotel environment
- Previous supervisory or managerial experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Understanding of banquet setup, service standards, and event management
- Strong organizational and problem-solving skills
- Ability to work under pressure and manage multiple events simultaneously
- Proficiency in hotel management systems and Microsoft Office applications
- Fluency in English
- Additional languages
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
