Banquets - On Call (Brown Deer)

Position earns $7.50 + Banquet Service Charge (Normally averages $14-19 an hour in addition to the hourly rate)

SUMMARY:  The Banquet Server is primarily responsible for providing support in all areas of Banquets including but not limited to assisting in table and banquet room set-up and clean up. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Banquet Server will work with the Banquet Captain/Banquet Manager/F&B Manager to ensure maximum efficiency.

The Banquet Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture.

Essential Job Functions:

• Signs in and reports to the Banquet Manager/F&B Manager on time and in full uniform.
• Follows standard procedures for banquet service, including set up and side duties.
• Maintains both pleasant attitude and surroundings toward and for banquet guests.
• Performs other related duties as assigned by the Banquet Captain or the F&B Manager  
• Assists with the setting and clearing of banquet tables, stocking service stations and assist with buffet/coffee break/table service to ensure total guest satisfaction.
• Assists the setting, decoration and tear-down/removal of buffets and coffee breaks.
• Assist with the setting of banquet tables for a full-service meal. Quickly clear dirty banquet table settings and prepare table tear-down/removal.
• Safely deliver carts of dirty dishes/flatware/glassware to kitchen for washing.
• Maintain stock and cleanliness of stations for all meals with necessary equipment including silverware, linen, and condiments.
• Assist with the service of guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
• Transport all needed service materials and props to banquet/function rooms and storage.                                    

Associate is held accountable for all duties of this job and other duties as assigned.

Experience:

• Knowledge of basic banquet service
• Previous server experience is preferred, but not required
• Neat, clean person with strong desire to serve people
• Highly organized and detail-oriented
• Exceptional guest-focus
• Fluency in other languages beneficial

Job Requirements

• Must be a United States citizen or possess a valid work permit
• Must be able to speak English
• Must have exceptional communication skills
• Must be able to accurately follow instructions, both verbally and written
• Must be detail-oriented and work well under pressure
• Must be able to work in a fast paced environment
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Working Conditions:

• Able to stand for full shift
• Able to lift at least 40 pounds
• Able to climb and descend a long flight of stairs while carrying trays full of food/dishes
• Must be able to work in areas of loud noises

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effective February 8, 2022, Bravo Hospitality Group will require all employees to have completed COVID-19 vaccinations and provide proof of vaccination or have submitted a completed medical or religious exemption and accommodation request. All persons offered a position will be required to provide proof of completed COVID-19 vaccination at time of hire or have submitted a completed medical or religious exemption and accommodation request and been approved for an accommodation prior to hire.