Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. As a Banquet Manager, you’re not just a master of event orchestration – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
- Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
- Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
- Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
- Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
- Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
- Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school graduate with strong communication skills, both written and verbal
- Manager: Minimum 3 years in banquet/event management, preferably in hospitality
- Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
- Strong leadership and team management
- Excellent customer service and communication
- Event planning and budget control expertise, with attention to detail and problem-solving ability
- Knowledge of safety protocols and hospitality standards
- Open to Malaysian and possess legal working rights in Malaysia.
Skills Required
- High school graduation
- Strong written and verbal communication skills
- At least 3 years of banquet or event management experience for the Manager role
- At least 1 year in a managerial role or 3 years as a supervisor for the Assistant Manager role
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Event planning and budget control expertise
- Attention to detail and problem-solving ability
- Knowledge of safety protocols and hospitality standards
- Open to Malaysian applicants with legal working rights in Malaysia
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
