About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.
We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.
Position Overview
This role is responsible for accurately converting item details from source files (PDFs, images, handwritten notes, websites) into the company’s internal system, ensuring descriptions, prices, and options match the source exactly. The position follows set formatting/data-entry guidelines, performs quality checks for errors or inconsistencies, and meets daily/weekly production KPIs using the required tools and software.
Key Responsibilities
Core Functional Responsibilities
- Convert information from source documents (e.g., PDFs, images, handwritten notes, websites) into the company’s internal database or content management system.
- Verify that all items, descriptions, prices, and options are accurately captured and reflect the source material exactly.
- Follow established guidelines for data entry, formatting, and structuring items to ensure consistency and readability within the digital system.
- Review completed transcriptions for spelling, grammar, punctuation errors, and data inconsistencies to ensure a clean, error-free output.
- Utilize transcription software, word processing programs, and the company’s specific data entry tools efficiently.
General & Cross-Functional
- Identify and resolve discrepancies, inconsistencies, or missing information by conducting basic research or seeking clarification from the appropriate team members.
- Manage workload effectively to meet daily or weekly production and quality standards.
- Meet daily expectations/KPIs as assigned with efficiency and quality.
Qualifications
Essential:
- Graduate from any discipline (or pursuing master’s).
- Freshers eligible.
- Basic English proficiency (Listening/Reading/Writing/Speaking – Intermediate).
- Strong attention to detail.
- Good command of Google Sheets, Docs, and Forms.
- Basic mathematical skills (addition, subtraction, multiplication, division).
- Cognitive ability and willingness to learn.
- Effective communication skills.
- Discipline, teamwork, and adaptability to changing shifts.
What We Offer
- Comprehensive Training: Tools, resources, and ongoing support for your success.
- Collaborative Culture: A people-first environment valuing diversity, inclusion, and teamwork.
- Global Impact: Partner with leading global brands to deliver exceptional results.
- Perks and Benefits: Provident Fund
- Work From Home
Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Graduate from any discipline (or pursuing master's)
- Basic English proficiency (Listening/Reading/Writing/Speaking - Intermediate)
- Strong attention to detail
- Good command of Google Sheets, Docs, and Forms
- Basic mathematical skills (addition, subtraction, multiplication, division)
- Cognitive ability and willingness to learn
- Effective communication skills
- Discipline, teamwork, and adaptability to changing shifts
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
