Azure Support Engineer

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Key Responsibilities

• Provide day-to-day support for Azure infrastructure, including handling and resolving support tickets within defined SLAs
• Monitor cloud environments and proactively identify, troubleshoot, and resolve issues
• Configure, maintain, and enhance monitoring and alerting systems
• Execute infrastructure decommissioning activities following standard processes and compliance guidelines
• Generate and maintain support reports, audit logs, and user activity reports
• Ensure system availability, performance, and security across Azure environments
• Collaborate with cross-functional teams to resolve incidents and implement improvements

Required Skills & Qualifications

• Hands-on experience with Microsoft Azure infrastructure services
• Strong knowledge of Windows Server OS administration
• Familiarity with monitoring tools and alerting frameworks in Azure (e.g., Azure Monitor, Log Analytics)
• Understanding of incident management and ticketing tools
• Ability to work in 24/7 shift-based environments
• Good communication and documentation skill.

Preferred Skills

• Basic knowledge of networking concepts (VNet, NSG, VPN)
• Experience with automation (PowerShell / Azure CLI)
• Understanding of cloud security and compliance practices

Soft Skills

• Strong problem-solving and troubleshooting abilities
• Ability to work under pressure in a fast-paced environment
• Team collaboration and stakeholder communication

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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