Jobs at EVERSANA

Handle inbound and outbound healthcare calls for US and international customers, resolve questions and complaints, document interactions in CRM systems, maintain HIPAA compliance, coordinate issue resolution, and meet call quality, handling time, and first-call-resolution metrics. The role requires knowledge of US healthcare processes, including insurance, billing, claims, and medical terminology, plus strong English communication skills and availability for night shifts.

Supports Account Services and Project Management teams at a life sciences marketing agency. Learns pharmaceutical legal and regulatory submissions, agency processes, client systems, asset routing, documentation, timelines, and project execution. The role progresses toward hands-on project ownership, brand team support, and client relationship management. Responsibilities require organization, communication, multitasking, attention to detail, adaptability, and collaboration in a fast-paced environment.

Conduct virtual sales activities for a neurology product, meeting territory goals through outbound calls to healthcare providers and support staff. Educate customers on product benefits and patient resources, maintain CRM records, manage sample and literature requests, follow compliance requirements, and collaborate with field teams to support product availability. The role requires independent remote work, persuasive communication, clinical data presentation, and occasional travel.

Leads business technology strategy and integration for a key life sciences client account. Defines technology visions, capability roadmaps, governance frameworks, integration strategies, and operating models. Advises executive stakeholders on marketing technology platforms, solution architecture, investments, and implementation trade-offs while coordinating agency, analytics, creative, media, account, PMO, and technology delivery teams. Oversees execution alignment, operational readiness, SOPs, quality standards, and continuous improvement across digital initiatives.

Creates production-ready HTML media banner experiences that balance brand expression, motion, responsiveness, and performance. Works independently from concept through delivery, applying design judgment within technical and media constraints. Collaborates with Art, Copy, Development, and other designers, contributes to design systems, resolves execution challenges, and mentors peers through hands-on expertise.

Leads global accounting operations across multiple entities, including financial reporting, technical accounting, ASC 606 revenue recognition, consolidations, close processes, internal controls, statutory compliance, audits, and budgeting. Manages accounting teams and outsourced functions, oversees ERP and BlackLine administration, and drives process improvements, automation, M&A integrations, and accounting policy development. Partners with tax, treasury, FP&A, and executive leadership while ensuring compliance with GAAP, IFRS, SOX, and local requirements.

Leads implementation of patient services programs, including hubs, patient assistance, copay, affordability, and direct-to-patient programs. Manages client relationships, internal workstreams, timelines, deliverables, documentation, system requirements, testing, training, and post-launch support. Coordinates cross-functional teams and reviews while ensuring contractual obligations and patient outcomes are met.

Leads analyses and project workstreams involving market access, pricing, research, data analysis, and financial modeling. Translates evidence and market insights into client-ready recommendations, coordinates project delivery, and supports client communication. Contributes to proposals and knowledge development while building expertise in global pricing, reimbursement, access, launch sequencing, forecasting, indication expansion, loss-of-exclusivity strategy, and asset due diligence across international markets.

Markets and sells an oncology pharmaceutical product to healthcare providers through virtual meetings and telephone interactions. Builds provider relationships, delivers compliant product education, manages assigned territories, meets sales targets, tracks engagements in CRM systems, analyzes market data, and shares insights with sales and marketing teams. Requires strong communication, organization, product expertise, ethical conduct, and the ability to understand complex medical, insurance, pharmacy, and patient-assistance topics.

Manages brand standards within an AI-native content production platform. Builds and maintains email, banner, social, and video templates; operates content-generation tools; reviews outputs for brand and channel compliance; interprets rendering and placement requirements; and identifies whether quality issues stem from configuration, templates, or content systems. Requires production, brand management, or creative operations experience, strong channel knowledge, quality-control discipline, and active experimentation with AI and marketing technology.

Leads the design, development, and delivery of pharmaceutical sales training programs across onboarding, product education, clinical acumen, account management, and field-team development. Partners with sales, marketing, medical, legal, regulatory, HR, and commercial operations to ensure compliant training and faster competency. Manages learning technologies and vendors, evaluates participant performance, identifies knowledge gaps, and supports presentation skills and disease-state education.

Administers and optimizes enterprise database platforms across Google Cloud and Microsoft SQL Server environments. Responsibilities include BigQuery and Cloud SQL management, performance tuning, schema design, query optimization, security, backups, monitoring, incident response, automation, data governance, and cloud cost optimization. The role provides technical support, collaborates with application and IT teams, manages releases and database code, supports reporting platforms, participates in on-call operations, and applies AI-driven automation to database administration workflows.

Designs, builds, and deploys enterprise AI solutions for pharmaceutical and healthcare marketing operations. Leads client discovery, translates business needs into scalable architectures, develops integrations and AI workflows, and delivers production-ready cloud solutions. Responsibilities include generative AI, RAG, data pipelines, enterprise systems integration, authentication, observability, CI/CD, Docker, Kubernetes, and Google Cloud Platform. Serves as a technical advisor while collaborating with product, engineering, data, security, and delivery teams.

Leads strategy and execution for onboarding, training, adoption, and certification of an AI-powered agency platform. Builds scalable enablement frameworks, creates learning content, facilitates training, measures proficiency and business impact, manages platform champions, governs content, and identifies adoption barriers. Partners with platform teams to align enablement with rapid releases while incorporating user feedback and personalized learning experiences for internal and client audiences.

Serves as the senior functional subject matter expert for Microsoft Dynamics 365 Finance & Operations, specializing in Project Management & Accounting. Leads requirements gathering, process analysis, solution design, configuration, integrations, testing, UAT, production support, upgrades, documentation, and continuous improvement. Partners with Finance, Project Accounting, Operations, developers, data teams, and external providers to optimize project accounting and related financial processes. Provides escalation support, stakeholder guidance, and mentorship to other business analysts.

Supports the Dynamics 365 Finance & Operations ERP platform by gathering requirements, translating business needs into functional solutions, configuring Finance, Supply Chain, and Project Accounting modules, and providing production support. Responsibilities include issue triage, root cause analysis, testing, UAT, regression testing, upgrade planning, release readiness, data corrections, and coordination with stakeholders, developers, and implementation partners.

Develops, delivers, and manages pharmaceutical sales training programs. Responsibilities include creating and reviewing training materials, facilitating live and virtual sessions, supporting product launches, managing training project plans, configuring LMS platforms, and coaching field trainers and sales leaders. The role requires pharmaceutical training experience, sales training expertise, instructional design knowledge, project management skills, and substantial travel to support client training needs.

Process, review, and audit primarily French payroll while supporting European and UK payroll operations. Coordinate employee onboarding payroll requirements, statutory DSN filings, payroll vendor relationships, payments, reconciliations, pay slip reviews, tax withholding, benefits, leave, and compliance documentation. Serve as the primary contact for France payroll inquiries, research French payroll regulations, maintain controls and procedures, and drive improvements across payroll, HR, finance, and vendor processes.

Leads the positioning, go-to-market application, and client delivery of an AI-enabled agency platform. Develops creative briefs, presents AI-powered concepts, oversees creative quality, builds scalable modular systems, identifies platform capability gaps, and supports portfolio expansion. Partners with Strategy, Account, Product, and Creative teams to connect brand narrative, creative execution, client value, and commercial performance across pharma and healthcare audiences.

Leads art direction and design development for pharmaceutical advertising projects across channels. Develops concepts, ensures brand consistency and regulatory compliance, presents work to clients, mentors junior creatives, manages workloads and estimates, and collaborates with account, planning, UX, development, production, and studio teams. Creates clear data visualizations from scientific information and supports new business efforts while maintaining accessibility and quality standards.