Technical Presales Engineer Amazon Connect/AWS Cloud Contact Center Duties and Responsibilities
· Technical Expertise: Develop an in-depth understanding of the AWSpractice services and stay up-to-date with industry trends and technologies specific to Contact Center and auxiliary applications to support Contact Center deployments.
· Customer Engagement: Engage with potential clients and partner internally to assess technical requirements and business challenges as part of the RFP process.
· Solution Presentations: Partner with Solutions Architects to create and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of the company's offerings and how we can meet business requirements.
· Collaborate with delivery and sales teams to tailor solutions to meet specific customer needs, ensuring alignment with technical capabilities.
· Technical Support: Provide pre-sales technical support, responding to RFPs, answering customer inquiries, and addressing concerns about functionality and compatibility.
· Technical Documentation: Prepare and maintain technical documentation, including proposals, case studies, and technical specifications.
· Assist with generating quotes in Dynamics and review with Solution Architecture Team
Technical Presales Engineer Requirements and Qualifications
· Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) is often preferred.
· Proven experience in a contact center technical role, such as software engineering, system administration, and/or technical support.
· Strong problem-solving skills and the ability to translate complex technical concepts into clear, customer-friendly language.
· Excellent communication and presentation skills, both written and verbal.
· Ability to work collaboratively with sales teams.
· Knowledge of industry-specific tools and software may be required, depending on the sector.
· Relevant certifications (e.g., product-specific certifications) are a plus.
· Technical Presales Engineers are essential in helping customers make informed decisions, and they contribute significantly to a company's sales success
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.