AVP, Strategic Partnerships

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About the Position:

This position reports directly to the VP of Sales Strategy and plays a critical role in driving the success of SPG’s strategic partnerships, with an initial focus on HUB and Rippling. This role is responsible for partner enablement and training, cross-functional collaboration, & program development & optimization. The ideal candidate has a proven track record of building enablement programs, excellent communication skills, strong project management abilities, & is a self-starter who thrives in fast-paced, partner-focused environments.

Key Responsibilities:

• Design and execute onboarding and training programs for new Hub regions participating in the Rippling partnership and/or new hires within existing Hub regions, which include setting expectations on requirements to participate (e.g., revenue share, BenAdmin builds, etc.) providing insights around capacity modeling and staffing needs, & general guidance on nuance of servicing clients utilizing Rippling

• Ensure that contractual obligations are adhered to and met as it relates to Rippling and eligibility management working in conjunction with SPG, National HR Tech Strategy Leader, & Super Region owners

• Create and maintain playbooks, toolkits, recorded trainings, & other collateral in support of the Rippling strategic partnership, including but not limited to:

• BenAdmin as it relates to overall system setup (e.g., HRIS, Payroll, Eligibility functionality, etc.)

• Rippling Apps (e.g., Compliance, Flex Benefits, etc.) & Integrations

• Broker Service Model within Rippling

• Client Health & Retention (Benefits & SaaS ARR)

• Facilitate ongoing training through live webinars, office hours, and update sessions on product or process changes

• Tailor enablement content to various audiences (e.g., Hub leader vs. account manager) ensuring clarity in workflows, key differentiators, and service expectations

• Develop processes to monitor partner engagement and track performance at various levels of maturity and work to continuously improve training content and delivery

• Identify common pain points or questions and proactively address them through improved documentation, training, or tooling

• Collaborate cross-functionally within SPG & with other key leaders within HUB to refine operational delivery standards for the Rippling partnership

• Oversee user structure and management of Rippling Client Command Center amongst each HUB region owner to ensure security and compliance

• Consult with Rippling on the Client Command Center framework and best practices, aggregate reporting needs, & product enhancements and coordinate with HUB regions to aggregate feedback and insights

Measuring Success:

• The initial objective of this role is to increase awareness and understanding of Rippling’s value within HUB, at all levels of the HUB organization (corporate, regional, leadership, field, etc.)

• Success of this role will be based on this individual’s ability to educate HUB (and eventually other brokers) on the value of Rippling’s technology solutions.

• Perceptions that Rippling is complicated and a stark shift to how brokers service other business need to shift where we’re educating HUB on the power of Rippling and how to utilize their solutions to add value to current and prospective clients.

• Success will be tracked and documented via regular feedback loops with SPG Specialty Benefits’ leadership team no less than quarterly.

• Additional objectives and KPIs will be identified during these quarterly feedback sessions.

Qualifications:

• 5+ years in partner enablement, channel sales, client success, or sales enablement, preferably in insurance, benefits, HR tech, or SaaS

• Proven experience building enablement programs from scratch or at scale

• Excellent communication, presentation, and instructional design skills

• Organized with heavy attention to detail

• Operate both independently and in a team setting; relationship-oriented & collaborative

• Ability to manage multiple projects simultaneously, flexible, & thrives in a fast-paced environment

• Clear and appropriate communication with various stakeholders (internal and external) and active listening skills

• Strong sense of curiosity & willingness to learn

Salary Transparency: The expected salary range for this position is $140,000-$160,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time off benefits, and eligible bonuses, equity, and commissions for some positions.

Department Sales

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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