AVP, Fixed Operations

Overview
The Operations Leader devises and enacts strategies and tactics to position Xtime for commercial success and owns responsibility for the associated revenue, overseeing operations and driving operational excellence and high customer satisfaction. The individual will bring deep expertise in our delivery model, customer base, and competitive market to strategic planning efforts across the solution set, including how these products and capabilities can be leveraged in support of cross-CAI solutions and initiatives. The Operations Leader is also closely involved in the development of initiatives to drive key financial, customer experience, and process efficiency outcomes.
This role partners closely with product and cross-functional leaders which is critical to delivering on annual goals and ensuring go-to-market strategies, planning stages, operational readiness and full market launch are successfully planned and executed for the release of new products and enhancements.
This leader also owns the Xtime OEM funded performance consultants and is responsible for collaborating with various OEM matrix partners to execute effective program management strategy that supports CAI goals.
Responsibilities

• Provides executive leadership and oversight to Xtime P&L
• Develops and executes on business vision and strategy, operational plans, holding day-to-day accountability for delivering revenue budget, as well as operational effectiveness and alignment with the broader solution's strategic objectives
• Cultivates the relationships and is a key partner for all Dealer Solutions OEM programs
• Develops and leads cross collaboration strategies with all CAI matrix partners, fostering a high-performance culture and creating opportunities to build the customer base and drive product revenue
• Manages key client relationships, resolves service delivery challenges, ensures the consistent delivery of the desired client experience, and connects customers with other areas of the organization to bridge cross-service/product issues
• Works closely with the other operations and service leaders to embed a continuous improvement mindset in aligning products, services, and capabilities toward desired outcomes
• Maintains a close understanding of evolving customer trends and needs, and develops plans and aligns resources and capabilities to meet and anticipate customer needs in the long term
• Develops recommendations for changes to capability requirements and capital investments, and utilizes deep market expertise to support business case development
• Works with functional partners (Product & Tech, Marketing, Client Operations, Sales, Finance, People Solutions) to execute on priorities, objectives and strategies that support the solution strategy
• Other duties as needed or required

Qualifications:

• BA/BS degree with 14+ years of relevant experience, in businesses based on technology, software, digital marketing/media, and/or internet for the automotive or related industry OR equivalent combination of education and experience (MS + 12 years of experience or P.D. + 9 years of experience or 18 years of experience with no degree)
• 7+ years of experience in a leadership role
• Demonstrated experience in increasingly senior management roles
• Experience building and growing teams of professionals in a diverse set of roles
• Knowledge of Automotive industry trends, customer behaviors, and enabling technological capabilities
• Demonstration of critical competencies for the Operations Leader role:

• Leading People and Teams | Ability to bring out the best performance of team members through interpersonal and structural support
• Customer Focus | Alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals
• Results Orientation | Commitment to continuous improvement of business practices and to assuring that completed work adheres to the highest standards of excellence

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements
• Automotive experience is strongly preferred

USD 217,400.00 - 362,300.00
Compensation:
Compensation includes a base salary of $217,400.00 - $362,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.