Job Posting End Date:
Closing Date: 29 September 2026Worker Type:
Maximum Term/Fixed Term (Fixed Term)ABOUT THE JOB
Responsible for providing on-site support and maintenance for network infrastructure, ensuring the smooth operation of hardware and connectivity within main offices. This role requires a practical, solutions-focused individual who can perform physical tasks related to network equipment and collaborate with remote engineering teams for troubleshooting and incident resolution.
Onsite support services and coordination for Vietnam meeting room spaces including premium and priority rooms. This will involve proactively servicing and facilitating in-room equipment, testing and monitoring.
Onsite support for the audio visual component of NAB Events in Vietnam. This will involve the planning, set-up and running of Zoom Meetings, Webinars, Events and hybrid events.
YOUR JOB RESPONSIBILITIES
Install, replace, and cable network hardware such as switches, routers, firewalls, and wireless access points.
Perform routine equipment checks, patching, and basic diagnostics as directed by remote engineers.
Respond promptly to service requests, incidents, and scheduled maintenance activities, often outside normal business hours.
Document all site activities, changes, and issues in accordance with organisational procedures.
Assist with inventory management and asset tracking of network devices.
Support the implementation of network upgrades and rollouts as required.
Support of day-to-day BAU operations for all VC, AV, & Digital Media services, including support and maintenance of premium spaces.
Provide onsite and remote support for all facets of Zoom Meetings, Webinars and Events.
Comply with occupational health and safety standards while working in technical environments.
Support events and provide after-hours assistance when required.
Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILLS & EXPERIENCES
Experience in hands-on network support, ideally within large office environments.
Good understanding of TCP/IP, Ethernet, and common networking protocols.
Ability to follow technical instructions and communicate clearly with remote teams.
Familiarity with rack-mounting equipment, cable management, and basic power management.
Some experience supporting AV/VC services within large office environments.
Knowledge of video conferencing and webinars.
Strong problem-solving attitude.
Relevant industry certifications (e.g., CCNA, CompTIA Network+) are highly regarded.
On-site work, sometimes requiring after-hours or weekend support
Physical tasks including lifting, bending, and working in confined spaces.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA.
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
IT'S MORE THAN JUST A CAREER AT NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
Skills Required
- Experience in enterprise meeting room deployments and AV system integration
- Strong experience with Zoom Rooms, Neat, Crestron, Extron, Q-SYS, and AV over IP (AVoIP)
- Experience with Appspace Digital Signage and managing digital media devices
- Knowledge of HDMI matrix switchers, video encoders/decoders, transmitters/receivers, PTZ cameras, speakers, microphones, room scheduling panels, and room automation systems
- Good knowledge of AV networking including LAN/WAN, TCP/IP, VLAN, DNS, DHCP and firewall configurations
- Proven ability to troubleshoot audio, video, control, and network-related issues
- Hands-on mindset with strong problem-solving skills
- Good communication and stakeholder management skills; ability to deliver user support and training
- Willingness to work onsite in Vietnam and provide after-hours support when required
- Bachelor's degree in IT, Telecommunications, Computer Engineering, or a related field
What We Do
We're here to be the most customer-centric company in Australian and New Zealand. We’re focused on what matters most and here to support you with your banking needs in any way we can. We’re open for business. Connect with us: www.nab.com.au/contact-us
