WHO WE ARE
EOS IT Solutions is a family‑run global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward‑thinking solutions based on multi‑domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW
The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands‑on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.
WHAT YOU’LL DO
- Provide first‑line contact to clients via phone, email, and remote VPN access.
- Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
- Support, configure, and maintain AV control systems including Crestron, Extron, and Q‑SYS, ensuring stable operation of meeting room and conferencing environments.
- Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q‑SYS, and other enterprise DSP solutions.
- Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network‑connected devices.
- Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
- Maintain infrastructure resilience, backup, and recovery.
- Ensure the delivery of a high‑quality, business‑focused IT and AV support service in line with agreed SLAs.
- Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
- Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
- Identify and develop opportunities for continuous improvement across IT and AV environments.
WHAT YOU NEED TO SUCCEED
- Experience in an IT Engineer/Technician role with exposure to AV environments.
- Hands‑on experience supporting AV control systems (Crestron, Extron, Q‑SYS) and audio DSP platforms (Biamp, Shure, etc.).
- Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
- Proven ability to work and deliver effectively within defined measures of success.
- An analytical and pragmatic problem‑solving focus.
- Self‑motivated and decisive, with the ability to adapt to change and competing demands.
PREFERRED SKILLS
- Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.
- Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q‑SYS, Biamp Tesira, Shure certifications).
- Experience with the O365 suite of applications and tools.
- Experience of WAN technologies such as MPLS and site‑to‑site VPN.
- Experience of SD‑WAN, internet breakout, and web‑filtering technologies.
- Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.
#INDAPAC
Skills Required
- Experience in an IT Engineer or IT Technician role with exposure to AV environments
- Hands-on experience supporting Crestron, Extron, and Q-SYS AV control systems
- Hands-on experience supporting audio DSP platforms such as Biamp and Shure
- Clear and effective communication with technical and non-technical stakeholders
- Ability to work effectively within defined measures of success and service levels
- Analytical and pragmatic problem-solving skills
- Self-motivated, decisive, adaptable, and able to manage competing demands
- Degree in Information Technology, Audio Engineering, or a related subject, or equivalent experience
- Recognized IT or AV qualifications, such as Crestron, Extron, Q-SYS, Biamp Tesira, or Shure certifications
- Experience with the Microsoft 365 suite
- Experience with WAN technologies such as MPLS and site-to-site VPN
- Experience with SD-WAN, internet breakout, and web-filtering technologies
- Experience supporting enterprise AV ecosystems, video conferencing platforms, room scheduling systems, and networked AV devices
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
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Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
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Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
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Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
EOS IT Solutions Insights
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
