AV Conference Services Engineer

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

On-site: Zionsville, Indiana | Reports to: Senior AV Architect

Why This Role Matters:

We're looking for an AV & Conference Services Engineer who treats every meeting like it matters — because in our business, it does. Board reviews, executive town halls, client presentations, all-hands moments — when the room comes together, the technology has to disappear. You'll be the engineer who makes that happen, on the ground at our Zionsville, Indiana office, owning the conference room and AV experience end-to-end across our Microsoft Teams and Zoom environments.

This is a hands-on, in-person role reporting to our Senior AV Architect. You'll execute against the architectural vision and standards they set, while bringing the on-the-ground insight that shapes where that vision goes next. You'll be the person walking the floor before a 9 AM executive meeting, the one a senior leader looks for when they need confidence the room is ready, and the engineer who knows every cable, codec, and ceiling mic by name.

Our Zionsville campus is where a lot of important conversations happen — leadership decisions, client moments, team milestones. The AV experience is part of how those moments feel. We're investing in this role because we want every meeting in this building to reflect the quality of the work being done inside it. We need an engineer who takes pride in that — who sees the conference room as a product, the experience as a craft, and themselves as the person responsible for both.

How You'll Contribute:

You will own the AV and conference room experience across our Zionsville campus — from huddle rooms to executive boardrooms to large multipurpose spaces. That means deploying, supporting, and continuously improving the rooms our people rely on every day, in lockstep with the standards and roadmap set by the Senior AV Architect.

You'll engineer and maintain Microsoft Teams Rooms and Zoom Rooms across the full hardware ecosystem — Poly, Yealink, Logitech, Crestron — including codecs, touch panels, cameras, microphones, displays, speakers, scheduling panels, and the network and identity plumbing behind them. You'll know which platform fits which room, why a certain camera framing matters in an executive space, and how to tune audio so the remote participant feels like they're actually in the room.

You'll partner with Networks on QoS, VLAN design, and bandwidth for media traffic; with Cybersecurity on device hardening, certificate management, and identity for room accounts; with the DWX Microsoft Engineer on the Teams Admin Center and Intune-managed device policies; and with facilities and real estate on new builds, refreshes, and any time a wall moves and the AV has to follow. You'll feed insights and field data back to the Senior AV Architect to inform standards, refresh planning, and capital decisions.

You'll provide white-glove event support for executive meetings, board sessions, town halls, and high-visibility client engagements. That means pre-event walkthroughs, on-site standby, in-room production, and the kind of calm presence that turns a potential incident into something the audience never noticed. You'll also build the playbooks, runbooks, and self-service guides that let routine meetings happen without engineering touch.

You'll keep the platform healthy: monitoring room health via Teams Rooms Pro Management and Zoom Device Management, working incidents to root cause, managing firmware lifecycles, and driving down the recurring issues that erode user trust.

What We're Looking For:

You've spent 5+ years engineering and supporting enterprise AV and conferencing environments, with deep, current expertise across Microsoft Teams Rooms and Zoom Rooms. You're fluent in the Poly and Yealink ecosystems and comfortable across other major OEMs. You know your way around Crestron and/or Extron control systems, DSP configuration (Biamp, QSC, Shure), and the difference between a room that works and a room that wows.

You bring real coordination and engagement skills. You can stand in front of an executive and explain why a meeting is about to start two minutes late without losing the room. You can sit with a facilities lead, an architect, and a security partner and translate AV requirements into a plan everyone signs off on. You write clearly, document thoroughly, and follow through without being asked twice.

You understand the network and identity layer well enough to be a real partner — not just a hardware tech. You know what a service principal is, why a room account needs the right licenses, and how a misconfigured firewall rule can ruin a Zoom call. You're comfortable with PowerShell for room account management and basic scripting for automation.

You're calm under pressure. The bigger the meeting, the steadier you get.

Preferred Qualifications:

• Event production experience — live event direction, multi-camera switching, vMix or Wirecast, OBS, audio mixing, lighting fundamentals, or theater/broadcast background
• Webinar and broadcast platforms — Teams Live Events / Town Halls, Zoom Events / Webinars, streaming to internal and external audiences
• AVIXA CTS, CTS-I, or CTS-D certification
• Microsoft 365 Certified: Teams Voice Engineer Expert or Teams Administrator Associate
• Zoom certifications (Zoom Rooms, Zoom Phone, or ZCP)
• Experience supporting financial services, L&A, or other regulated industries where recording, retention, and compliance requirements shape the AV stack
• Familiarity with digital signage, room scheduling platforms, and visitor experience tooling
• Background in hospitality or executive support — the instinct for anticipating needs before they're spoken

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.