It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the Role
We are looking for an experienced Technical Consultant (IC4) to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth in Integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.
The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge of Artificial Intelligence capabilities and Now Assist implementation.
What you will do
- Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
- Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
- Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
- Support the design and development of portals and user experiences within the ServiceNow ecosystem.
- Provide strong expertise in core ServiceNow platform development and configuration.
- Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
- Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.
- Provide technical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.
- Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.
- Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment.
Qualifications
Required Qualifications
- Solid experience working with the ServiceNow platform in technical consulting, development, architecture or implementation roles.
- Strong hands-on experience with:
- Integrations and APIs
- RPA / automation
- App Engine
- Portal development / user experiences
- ServiceNow core platform development
- Strong understanding of technical governance, development standards and scalable solution design.
- Demonstrated knowledge of Artificial Intelligence applied to enterprise workflows.
- Experience with or strong knowledge of Now Assist implementation and use cases.
- Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.
- Strong problem-solving and communication skills.
- Advanced English.
- Portuguese fluency.
Preferred Qualifications
- Spanish language skills.
- ServiceNow certifications or relevant technical certifications.
- Experience working on complex enterprise implementations involving multiple systems and integrations.
- Experience advising customers on platform architecture, governance and adoption.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Solid experience working with the ServiceNow platform in technical consulting, development, architecture, or implementation roles
- Hands-on experience with integrations and APIs
- Hands-on experience with RPA and automation
- Hands-on experience with App Engine
- Hands-on experience with portal development and user experiences
- Hands-on experience with ServiceNow core platform development
- Understanding of technical governance, development standards, and scalable solution design
- Knowledge of artificial intelligence applied to enterprise workflows
- Experience with or strong knowledge of Now Assist implementation and use cases
- Ability to engage effectively with technical and business stakeholders
- Strong problem-solving and communication skills
- Advanced English
- Portuguese fluency
- Spanish language skills
- ServiceNow or relevant technical certifications
- Experience with complex enterprise implementations involving multiple systems and integrations
- Experience advising customers on platform architecture, governance, and adoption
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
-
Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
-
Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
Gallery
%20copy.JPG)
ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
