Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents, equine professionals, and partners everywhere.
As part of Chewy's SmartPak business, Chewy is seeking an Automated Lead Maintenance Technician to support the reliability, maintenance, and continuous improvement of automated material handling systems, facility infrastructure, and production equipment at our Plymouth, Massachusetts operation.
This is a non-exempt (hourly), onsite individual contributor role that serves as the senior technical resource on shift. While this position does not have direct supervisory responsibility, it provides technical leadership, mentors Maintenance Technicians, assists with work
prioritization, and partners closely with Operations, Engineering, Environmental Health & Safety, and Facilities leadership to maximize equipment reliability and operational performance.
The successful candidate will combine advanced troubleshooting skills, strong mechanical and electrical knowledge, and a continuous improvement mindset to support SmartPak's warehouse, production, fulfillment, and automated systems.
What You'll Do:
- Perform advanced preventive, predictive, and corrective maintenance on automated material handling equipment, conveyor systems, AutoStore automation, production equipment, and facility infrastructure.
- Troubleshoot complex electrical, mechanical, pneumatic, hydraulic, and control system failures to quickly restore equipment to service.
- Serve as the primary technical resource for Maintenance Technicians by providing guidance, coaching, and technical support during complex repairs and troubleshooting activities.
- Mentor and develop less experienced technicians through hands-on training, knowledge sharing, and demonstration of maintenance best practices.
- Support preventive maintenance planning and execute reliability-centered maintenance activities to improve equipment uptime and reduce recurring failures.
- Perform root cause analysis on equipment failures and recommend corrective actions that improve long -term reliability.
- Troubleshoot motors, VFDs, sensors, encoders, photo eyes, relays, proximity switches, motor starters, and associated control devices.
- Support troubleshooting of PLC-controlled equipment and automated systems while partnering with engineering resources when necessary.
- Maintain AutoStore robotic systems through inspections, preventive maintenance, cleaning, calibration, and troubleshooting activities.
- Read and interpret electrical schematics, mechanical drawings, technical manuals, and equipment documentation.
- Utilize CMMS software to accurately document work orders, labor, downtime, corrective actions, and parts usage.
- Support installation, startup, modification, and commissioning of new equipment and facility improvement projects.
- Coordinate maintenance activities with Operations to minimize production downtime while maintaining a safe work environment.
- Assist with contractor coordination and validate completed work meets SmartPak quality and safety expectations.
- Follow all OSHA requirements, Lockout/Tagout (LOTO), Arc Flash, confined space, and established safety procedures.
- Maintain maintenance tools, spare parts, work areas, and equipment in a clean and organized condition.
- Identify opportunities to improve equipment reliability, maintenance processes, safety, and operational efficiency.
- Develop positive working relationships across Operations, Facilities, Engineering, Environmental Health & Safety, Quality, and vendor partners.
- Complete maintenance documentation, work orders, inspections, and administrative requirements accurately and on time.
- May occasionally operate a company vehicle to support facility operations, transport materials or equipment between locations, coordinate vendor or project activities, or respond to operational needs as required.
What You'll Need:
- High school diploma or GED.
- 5+ years of industrial maintenance, facilities maintenance, manufacturing, automation, fulfillment, or related technical experience.
- Demonstrated experience troubleshooting automated material handling equipment, conveyor systems, production equipment, or industrial machinery.
- Strong understanding of electrical systems, motors, controls, pneumatics, mechanical systems, and preventive maintenance practices.
- Experience reading electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
- Experience utilizing CMMS or computerized maintenance management systems.
- Working knowledge of PLC troubleshooting and industrial control systems.
- Ability to prioritize multiple work assignments while responding effectively to changing operational priorities.
- Ability to mentor, coach, and provide technical leadership to fellow Maintenance Technicians.
- Strong communication, teamwork, and problem -solving skills.
- Commitment to workplace safety and compliance with OSHA and company safety standards.
- Ability to safely use hand tools, power tools, ladders, lifts, and maintenance equipment.
- Ability to lift up to 75 pounds, climb ladders, work at heights, bend, kneel, crawl, and stand or walk for extended periods.
- Ability to work a scheduled onsite shift and perform the essential functions of the role at the Plymouth, MA facility.
Bonus:
- Technical degree or vocational certification in Industrial Maintenance, Mechatronics, Electrical Technology, Mechanical Technology, Automation, or a related field.
- Experience supporting AutoStore automation systems.
- Experience with conveyor systems, sortation equipment, and automated warehouse technologies.
- Experience troubleshooting PLCs, HMIs, VFDs, and industrial control systems.
- Experience with robotics or automated manufacturing equipment.
- Experience leading maintenance projects or mentoring technicians.
- OSHA 10 or OSHA 30 certification.
- Experience with Lean Manufacturing, TPM, or Reliability -Centered Maintenance (RCM).
- Forklift, scissor lift, or aerial lift certification.
- Experience working in warehouse, fulfillment, manufacturing, or production environments.
The hourly range for this role is $36.53 - $54.80.
- We offer the following benefits for our team members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- High volume and specialty positions are eligible for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- High school diploma or GED
- 5+ years of industrial maintenance, facilities maintenance, manufacturing, automation, fulfillment, or related technical experience
- Experience troubleshooting automated material handling equipment, conveyor systems, production equipment, or industrial machinery
- Strong understanding of electrical systems, motors, controls, pneumatics, mechanical systems, and preventive maintenance practices
- Experience reading electrical schematics, wiring diagrams, mechanical drawings, and technical documentation
- Experience using CMMS software
- Working knowledge of PLC troubleshooting and industrial control systems
- Ability to prioritize multiple work assignments and respond to changing operational priorities
- Ability to mentor, coach, and provide technical leadership to Maintenance Technicians
- Strong communication, teamwork, and problem-solving skills
- Commitment to workplace safety and compliance with OSHA and company safety standards
- Ability to safely use hand tools, power tools, ladders, lifts, and maintenance equipment
- Ability to lift up to 75 pounds, climb ladders, work at heights, bend, kneel, crawl, and stand or walk for extended periods
- Ability to work a scheduled onsite shift and perform the essential functions at the Plymouth, Massachusetts facility
- Technical degree or vocational certification in Industrial Maintenance, Mechatronics, Electrical Technology, Mechanical Technology, Automation, or a related field
- Experience supporting AutoStore automation systems
- Experience with conveyor systems, sortation equipment, and automated warehouse technologies
- Experience troubleshooting PLCs, HMIs, VFDs, and industrial control systems
- Experience with robotics or automated manufacturing equipment
- Experience leading maintenance projects or mentoring technicians
- OSHA 10 or OSHA 30 certification
- Experience with Lean Manufacturing, TPM, or Reliability-Centered Maintenance
- Forklift, scissor lift, or aerial lift certification
- Experience working in warehouse, fulfillment, manufacturing, or production environments
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
