By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Auto Customer Case CoordinatorsOur teams connect! We collaborate in the office . Our Bedford office is located at: 2200 Highway 121 Suite 250
Bedford, TX 76021
Are you detail-oriented, process-driven, and possess strong communication skills? Are you customer- centric? Do you enjoy working on a computer navigating multiple systems? Are you seeking the beginning of a promising career with growth opportunity?
We are hiring for Automotive Customer Case Coordinators. We help auto
customers through the manufacturing claims process.
We offer benefits on day one:
401K
Medical, Dental, Vision
Generous PTO package
Business Casual Dress Code
Position Purpose:
This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client’s guidelines and be able to complete tasks in a timely manner.
Key Position Activities:
Provide exceptional customer service at all times
De-escalate parties with prolonged process issues
Liaise between manufacturer, dealer, and other 3rd parties
Administrative tasks/data entry
Build and maintain client/3rd party relationships
Strengthen clients’ brand & maintain trust between client and 3rd parties
Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion
Escalate customer, dealer or 3rd party issues to manager as appropriate
Ensure quality of service on all phone calls
Ability to multi-task with phone and computer
Adhere to company policies and responsibly manage time & attendance
Assist with other duties as assigned
Understand and become proficient within our various case management systems
Scope of Work:
Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client. This includes any necessary paperwork involved.
Regular contact on each assigned case to ensure the highest level of quality service.
Education and Experience Required:
Type 40+ WPM, meet required data entry and customer service experience assessments
Exceptional verbal communication & Phone de-escalation skills
High School Diploma or GED required
Bachelor’s degree preferred or some college course work completed 2+ years of customer service experience preferred
Solid verbal communication skills with a professional telephone etiquette
Basic math, reading, writing, organizational skills, and problem-solving capabilities
Meet background verification requirements
Proficient with Microsoft Office
Proficient in Computer Skills
Key Competencies:
Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.
Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.
Demonstrates the ability to draft written communication, both on an individual basis and in a group.
Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position.
Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits confidence and collaboration for the needs of parties involved. Is perceived by other as being helpful and supportive.
Other (i.e. physical requirements, travel, etc. that is not covered above:
Position requires the following physical activity:
Grasping – frequently apply pressure to an object with the fingers and palm
Hearing – constantly perceiving the nature of sounds at normal speaking levels with or without correction
Reaching – frequently extend hand (s) and arm (s) in any direction
Repetitive motion – frequent substantial movements (motions) of the wrists, hands and/or fingers
Seeing – constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
Sitting – frequently sit for sustained periods of time
Talking – constantly expressing or exchanging ideas by means of the spoken word
Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20/hour USD - $25/hour USD. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Type 40+ WPM
- Meet required data entry and customer service experience assessments
- Exceptional verbal communication and phone de-escalation skills
- High School Diploma or GED
- Bachelor's degree or some college coursework
- 2+ years of customer service experience
- Basic math, reading, writing, organizational skills, and problem-solving capabilities
- Meet background verification requirements
- Proficient with Microsoft Office
- Proficient computer skills and ability to learn case management systems
- Professional telephone etiquette and customer service orientation
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Leave is positioned as a standout part of the package, with generous PTO levels cited (including multi-week starting allotments and higher accrual with tenure). Time-off and flexibility are often framed as meaningful offsets when evaluating the overall rewards mix.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, disability/life, and mental-health offerings, with additional wellness and telemedicine-style services. The health suite is frequently characterized as solid, even when not viewed as best-in-class by everyone.
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Retirement Support — Retirement benefits include a 401(k) with employer matching and are grouped with other financial supports like HSA/FSA options. The match is viewed as a helpful baseline benefit, though generally not positioned as unusually rich.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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