Authentication Compliance Coordinator

About The RoleAs an Authentication Compliance Coordinator at The RealReal, you will play a crucial role in managing inventory and administrative duties within the Authentication Compliance department and respective cross-functional teams . Our Authentication Centers, located in New Jersey and Arizona, are where the magic happens, combining the expertise of luxury professionals with advanced technology to process, authenticate, and photograph consigned goods for listing on our website. This position is ideal for self-motivated individuals who thrive in a fast-paced, production-driven environment. You will be responsible for supporting authentication compliance inventory control management, utilizing Looker reporting and internal trackers to locate items outside of service level agreements (SLA), and updating documentation through detailed notes and investigation efforts. Collaboration with internal departments is key to resolving operational issues that impact inventory, and you will follow standard operating procedures (SOP) to complete tasks in a timely manner. Additionally, you will surface risks and opportunities to Authentication Compliance leaders for strategic problem-solving and communicate challenges to management in real-time.

What You Get To Do Every Day

• Organize and prioritize Zendesk tickets daily using the dated ticket report to meet SLA requirements.

• Manage pull list requests and delivery to ensure timely item reviews, including logging, delivery coordination, product sorting, and restocking.

• Organize and maintain the counterfeit product cage, including sequestered units, training kits, TRR-owned items, legal holds, and products eligible for quarterly destruction.

• Maintain Authentication Compliance inventory, including items for coachings, scorecard reviews, audits, ReAuth escalations, etc

• Conduct weekly location audits to ensure all products are accurately scanned to their proper locations.

• Perform monthly audits of dated checkouts to verify accurate status updates.

• Support the Buyout process by logging units into the Buyout Document to ensure precise record-keeping.

• Collaborate with management to reaccept items into the pipeline following rejection reviews.

• Assist with additional administrative tasks as needed.

What You Bring To The Role

Minimum Requirements:

• Minimum 2 years of relevant experience in administration or operations, preferably in fashion, retail, e-commerce, or a similarly intensive business environment.

• Proficient in Google Sheets and Excel for data organization and tracking.

• Excellent verbal and written communication skills, with strong interpersonal abilities to work effectively across diverse personalities in a matrix organization.

• Self-motivated, capable of working independently, and skilled at managing and prioritizing multiple tasks in a dynamic environment.

• Adaptable and eager to learn, with a proactive approach to evolving workplace changes and trends.

• Action-oriented with a hands-on mindset, thriving in fast-paced, high-growth environments.

• Detail-oriented with strong time management skills to handle competing demands effectively.

• Resourceful problem-solver, able to troubleshoot and resolve issues efficiently.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Find out more about our Benefits here.

The expected hourly rate for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.