The Role
Design, develop, configure, and maintain ServiceNow ITSM/ITOM solutions; build workflows, integrations (REST/SOAP, MID Server), SLAs/OLAs; administer instances, troubleshoot, document, and train users while supporting project implementations.
Summary Generated by Built In
ServiceNow ITSM Developer
We are seeking a skilled and motivated ServiceNow ITSM Engineer with over 3 years of experience to join our dynamic IT team. The ideal candidate will possess a strong technical background in ServiceNow IT Service Management (ITSM) and demonstrate expertise in designing, developing, and implementing ServiceNow solutions. The role involves working closely with various stakeholders to understand their needs and translating them into effective ServiceNow configurations and workflows.
Key responsibilities include:
- Design, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, and custom applications.
- Customize ServiceNow forms, lists, and dashboards to meet the needs of the organization.
- Develop and implement automated workflows using ServiceNow's Flow Designer and Workflow Editor.
- Perform routine administration tasks such as user/group administration, role definition, ACL configuration, and instance management.
- Monitor, optimize, and maintain ServiceNow performance and health.
- Configure and maintain Incident, Problem, and Change Management processes.
- Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Server, and integration tools.
- Ensure data integrity and synchronization between ServiceNow and integrated systems.
- Lead and participate in ServiceNow project implementations, including requirement gathering, design sessions, development, testing, and deployment.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Provide technical support and troubleshooting for ServiceNow applications.
- Identify causes of issues and implement corrective actions.
- Create and maintain comprehensive documentation for ServiceNow configurations, processes, and procedures.
- Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
Requirements
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 3+ years of hands-on experience with ServiceNow ITSM modules
- Proven experience designing and implementing ServiceNow solutions
- Proficiency in ServiceNow scripting (JavaScript, Glide API)
- Experience with ServiceNow development tools: Update Sets, Import Sets, Transform Maps
- Experience developing integrations using REST/SOAP APIs and MID Server
- Strong understanding of ITIL v3/v4 frameworks and best practices
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in ITSM
- ITIL Foundation certification
- Knowledge of web technologies (HTML, CSS, AngularJS)
- Familiarity with Agile development methodologies
- Strong analytical and problem-solving skills; excellent communication and interpersonal skills
- Ability to work independently and as part of a team; attention to detail
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The Company
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
