Associate Vice President of Operations

Job Summary:
Responsible for providing leadership, management, and support to the Directors of Operations/Managers in a specific region to achieve identified clinical and operational goals. 

Essential Duties and Responsibilities: 

• Provides strategic leadership and operational oversight for the Philadelphia and Allentown offices and ensures alignment with organizational goals, policies, and standards. 

• Establishes and executes regional strategies to achieve growth objectives, including client census, admissions, authorized hours, billable hours, referral volume, and market development. 

• Partners closely with Business Development to develop and strengthen referral relationships with hospitals, health systems, managed care organizations, case managers, community partners, and other referral sources. 

• Develops and implements strategies to improve caregiver and client retention, engagement, satisfaction, and continuity of care. 

• Monitors key workforce indicators, including caregiver turnover, staffing capacity, call-outs, open shifts, overtime, productivity, and utilization, and develops action plans to address unfavorable trends. 

• Owns regional accountability for Electronic Visit Verification (EVV) compliance and performance. Ensures care centers maintain compliance with EVV requirements, including timely clock-in/clock-out, exception resolution, authorization alignment, missed visits, and required documentation. 

• Reviews EVV performance metrics regularly and ensures timely corrective action for recurring exceptions, missed visits, documentation deficiencies, and other compliance concerns. 

• Ensures alignment between client authorizations, scheduled hours, delivered hours, EVV records, and billable services to minimize revenue leakage and maximize operational performance. 

• Monitors regional financial performance and is accountable for overall P&L results, including revenue growth, labor utilization, overtime, staffing costs, and controllable expenses. 

• Develops and maintains a consistent regional operating cadence, including weekly performance reviews, monthly business reviews, KPI monitoring, and action planning. 

• Establishes, monitors, and communicates key performance indicators for growth, retention, EVV compliance, staffing, quality, client satisfaction, productivity, and financial performance. 

• Identifies underperforming areas and develops measurable corrective action plans with clear owners, timelines, and expected outcomes. 

• Ensures and facilitates consistency in practice, processes, communication, and messaging among care centers. 

• Develops and prepares reports and executive-level presentations for the Senior Vice President and Executive Team regarding regional performance, growth initiatives, project status, operational risks, compliance, financial results, achievements, and opportunities. 

• Collaborates closely with Business Development, Clinical, Human Resources, Finance, Compliance, and other departments to drive growth, retention, quality, operational efficiency, and regulatory compliance. 

• Coaches and develops Directors of Operations and Managers to strengthen leadership capability, accountability, decision-making, and execution.

• Monitors employee performance and holds leaders accountable for achievement of defined goals and objectives. Provides performance redirection, coaching, mentoring, and development as needed. 

• Serves as the primary escalation point for significant operational, staffing, client service, compliance, quality, and performance issues within the assigned region. 

• Ensures timely response to audits, investigations, compliance directives, quality concerns, and other regulatory or operational risks. 

• Promotes a culture of accountability, service excellence, continuous improvement, employee engagement, and client-centered care. 

• Performs other duties as assigned. 

• Ability to work flexible hours, including occasional evenings, weekends, or on-call support as business needs require. 

Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Associates degree and 5+ years’ experience in leadership or management OR Bachelor's degree with 3+ years’ experience in business office setting. Two additional years of management/leadership experience may be substituted for degree requirements.  

• Working knowledge of regulations and reimbursement in home health care. 

• Demonstrated expertise in personnel management, leadership, and financial management. 

• Must be able to navigate data, reports, dashboards and other computer tools to make data driven decisions. 

Physical Demands: 

• Prolonged periods of sitting. 

• Subject to eye and hand strain from working on a computer. 

• May be required to lift and move boxes, medical records, etc. 

Work Environment: 

• Office environment. 

• Moderate degree of travel (25-40%). 

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays