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Job Description
Job Title: Associate Technology Operations Coordinator
Location: Corporate
Department: Information Technology
Job Summary: The Associate Technology Operations Coordinator role is responsible for supporting all associate-facing devices and technologies—including laptops, operating systems, mobile devices, enterprise applications, and conference room technologies in both our corporate environment and store locations at L2 level. The ideal candidate is both technically adept and relentlessly proactive – identifying and resolving issues before they impact productivity.
Principal Duties:- Device & OS Support: Provide advanced troubleshooting, configuration, and support for Windows and macOS laptops, tablets, smartphones, and peripherals.
- Application Support: Diagnose and resolve issues with corporate applications, authentication tools, and productivity platforms (e.g., Microsoft 365, collaboration tools).
- Conference Room Technology: Maintain and troubleshoot meeting room equipment (video conferencing, A/V systems, wireless presentation tools) to ensure flawless meeting experiences.
- Proactive Issue Management: Leverage monitoring tools like Datadog to detect, investigate, and resolve issues before they affect end users.
- Automation & Efficiency: Identify opportunities to eliminate repetitive work through 1E, scripting, and automation; collaborate with engineering teams to deploy these solutions.
- Shift Left: Partner with L1 support and knowledge management teams to develop documentation, self-help resources, and workflows that empower associates and reduce escalations.
- Incident & Problem Management: Own escalated incidents through resolution, perform root cause analysis, and contribute to problem management activities.
- Collaboration: Work closely with peers, infrastructure, and application teams to coordinate cross-functional resolutions and technology improvements.
- Continuous Improvement: Regularly review support metrics and feedback to refine processes, tools, and support models.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Strong customer service skills
- Ability to work with little or no supervision
- Detail oriented and strong organizational, time and stress management skills
- Good analytical and problem solving skills
- Ability to be on-call 24/7 when required
- Ability to learn quickly and apply knowledge to new situations
- Proactively shares new learning's with others in order to improve organizational efficiencies
- Assists in cross training others to ensure coverage and shared departmental knowledge
- Uses tact and also empathy when dealing with a difficult customer.
- Develops and maintains trusting and cooperative cross functional relationships.
Basic Qualifications:
- 3+ years of hands-on IT support experience in a fast-paced environment
- Strong expertise with Windows 11, macOS, iOS, and Android
- Demonstrated skill with enterprise monitoring and endpoint management tools (e.g., Datadog, 1E, Intune, SCCM, JAMF)
- Experience with automation tools, scripting (PowerShell, Bash, Python), or workflow orchestration
- Familiarity with ITIL concepts, especially Incident, Problem, and Knowledge Management
- Experience supporting Microsoft 365, Teams, SharePoint, and common collaboration platforms
- Ability to diagnose complex hardware, software, and network issues
- Strong documentation and knowledge sharing skills
- Excellent interpersonal skills with a customer-first mindset
- A+ certified preferred
- Experience support enterprise conference room A/V and telepresence systems preferred
- Exposure to ServiceNow or similar ITSM platforms
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected].
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Skills Required
- 3+ years of hands-on IT support experience in a fast-paced environment
- Expertise with Windows 11, macOS, iOS, and Android
- Experience with enterprise monitoring and endpoint management tools (Datadog, 1E, Intune, SCCM, JAMF)
- Experience supporting Microsoft 365, Teams, and SharePoint
- Experience with automation tools and scripting (PowerShell, Bash, Python)
- Familiarity with ITIL concepts, especially Incident, Problem, and Knowledge Management
- Ability to diagnose complex hardware, software, and network issues
- Strong documentation and knowledge sharing skills
- Excellent interpersonal and customer-first mindset
- Ability to be on-call 24/7 when required
- Exposure to ServiceNow or similar ITSM platforms
- A+ certification
- Experience supporting enterprise conference room A/V and telepresence systems
Wawa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wawa and has not been reviewed or approved by Wawa.
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Retirement Support — Retirement offerings combine a 401(k) match with an employee stock ownership plan that can build significant long‑term value for eligible associates. The ESOP is repeatedly positioned as a standout component of total rewards for those who stay longer.
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Healthcare Strength — Medical, dental, and vision coverage are available with multiple prescription levels, alongside company‑provided life and disability coverage for full‑time associates and options for short and long‑term disability. Wellness screenings, health coaching, and tax‑advantaged accounts further support overall wellbeing.
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Leave & Time Off Breadth — Paid Time Off and paid parental leave are offered to eligible associates. Paid breaks and scheduling flexibility are also emphasized to support work‑life needs.
Wawa Insights
What We Do
Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C. We're fast-growing and expanding in 2025 and 2026. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa's 46K+ Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships. We have benefits that fuel well-being, including:* • Employee Stock Ownership Plan (ESOP) • Tuition Reimbursement • 401(k) Plan • Medical/Dental/Prescription Coverage • Flexible Spending Accounts (Health Care & Dependent Care) • Employee Assistance & Wellness Programs • Employee Credit Union • Paid Time Off • Employee Resource Groups • Parental Leave • Wellness Programs *eligibility requirements may apply Got growth goals? Looking for a supportive flock? Soar with us!
