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Experience
Requires nil to 3 years of writing experience (Technical writing or content writing in MARCOMM or advertising, journalism)
Writes and edits information to industry’s standards
Ability to grasp knowledge of the functionality of at least two CDK applications simultaneously
Spends time to gain operational and architectural knowledge of assigned products
Attends relevant meetings and training sessions to gain operational and functional knowledge of product, tools, processes, domain and technology
Follows departmental guidelines, the Microsoft Manual of Style, and the Chicago Manual of Style
Eligibility
Bachelor’s or Master’s degree in any discipline – English Literature, Mass Communication, Advertising disciplines preferred; Engineering and B Tech least preferred.
Preferred Attributes
Working knowledge of advanced authoring tools such as MadCap Flare, Robohelp, Visio, Snagit, Camtasia and/or similar tools.
Duties / Responsibilities
Create, assimilate, and convey technical material in a concise and effective manner
Use prescribed tools to author text, create charts and graphs, and incorporate diagrams and photos into information deliverables.
Follows detailed documentation plans
Produce project status reports
Collaborate with other Learning &Performance associates, as needed
Collaborate with product management and product engineering associates/teams
Collaborate with launch team and support associates
Strives to work with minimal guidance and supervision, delivers accurate content.
Video simulation and editing of product workflows
Technical & Behavioral Expectations
Work as part of a writing, project, or development team.
Ability to develop subject matter expertise in assigned domain
Learn and adapt quickly to new technology and industry standards.
Demonstrate high attention to detail
Identify and establish working relationship with product SMEs
Demonstrate ability to effectively communicate to a variety of audiences in both verbal and written forms.
Demonstrate understanding of copyright and accessibility requirements related to educational media content
Effective time management and to be available for meetings in North American timezones
Remains focused under pressure
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Top Skills
What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision.
After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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