Jobs at CDK Global

Leads enablement strategy, onboarding, certification, continuous learning, and demo-readiness programs for Platform Specialists. Develops curricula, readiness standards, coaching frameworks, and training roadmaps aligned with Marketing, Sales, and product priorities. Measures onboarding progress, ramp time, certification, engagement, and readiness through analytics, using findings to optimize programs. Requires cross-functional influence, SaaS sales-cycle knowledge, facilitation, program management, and up to 25% travel.

Analyze commercial, customer, product, and usage data to support pricing, packaging, discounting, profitability, revenue, and forecasting decisions. Build Excel-based financial models, evaluate pricing strategies, maintain price lists, and develop actionable recommendations. Partner with sales, marketing, product, finance, and strategy teams while presenting complex analysis clearly to nontechnical stakeholders. The role supports automotive dealership software, CRM, digital retail, and emerging AI solutions.

Account Executive coordinates AVRS product installations, provides customer training and ongoing support, increases transaction volume and revenue, identifies expansion opportunities, and develops client relationships. The role requires frequent travel throughout Ventura and Los Angeles, collaboration with sales territory managers and government agencies, technical troubleshooting, presentations, reporting, and vehicle-based equipment handling.

Leads complex, cross-functional technology programs across product, engineering, architecture, and business teams. Responsibilities include defining objectives, managing project lifecycles, coordinating dependencies and release schedules, mitigating risks, tracking metrics, communicating with senior stakeholders, driving change management, and ensuring reliable, high-quality delivery. The role also champions Agile practices, leads retrospectives, and improves program execution processes across distributed teams.

Provides technical consulting and integration certification support to software vendors using CDK applications and APIs. Troubleshoots development and production integration issues, coordinates testing and technical assessments, supports R&D and product certification, and serves as a Tier 3 escalation point. The role also manages multiple vendor relationships, communicates with account teams and customers, documents best practices, and delivers software, application, and business process consulting and training.

Lead complex, enterprise-wide technical programs supporting platform modernization and Agentic AI initiatives. Drive portfolio planning, execution, governance, risk mitigation, budgets, dependencies, quality gates, and performance metrics across engineering, product, architecture, and business teams. Manage multi-year cross-functional programs, communicate with senior stakeholders, mentor project managers, lead change management and retrospectives, and improve delivery processes in an agile/SAFe environment.

Leads product portfolio strategy and the full product lifecycle for enterprise SaaS offerings. Defines product vision, requirements, personas, epics, user stories, and roadmaps; prioritizes investments and build-buy-partner decisions; develops business cases and monetization options; monitors product metrics; and collaborates with engineering, marketing, sales, executives, customers, and other product managers. Provides mentorship and serves as a market and customer subject-matter expert.

Builds and supports Microsoft Copilot Studio copilots using Power Platform, Power Automate, connectors, and enterprise knowledge sources. Designs conversation flows, prompts, fallbacks, and escalation paths; configures permissions and governance controls; publishes solutions to approved channels; and performs testing, troubleshooting, analytics monitoring, and optimization. The role also documents designs and support procedures while collaborating with business stakeholders, platform administrators, and security partners.

Provides technical support for CDK Accounting customers through phone, chat, email, and ticketing channels. Troubleshoots complex issues, guides customers through resolutions, documents cases, manages timelines, escalates problems, and maintains customer communication. The role also mentors baseline support staff, supports team knowledge development, attends training, and adapts to changing technical and industry requirements.

Supports the post-sale customer journey by maintaining account data, preparing customer health and adoption reports, identifying risk signals, assisting with retention and recovery activities, and preparing success plans and executive business reviews. Provides flexible coverage for leave periods and high-volume cycles while coordinating with CSMs, regional leaders, and cross-functional teams. The role is intended to develop an early-career professional toward future ownership of a customer book of business.

Supports post-sale customer success activities without owning a permanent book of business. Responsibilities include maintaining CRM data, preparing account health and adoption reports, identifying customer risks, supporting retention plans, preparing executive business reviews and success plans, coordinating follow-ups, and providing temporary coverage during capacity gaps. The role collaborates with CSMs and regional leaders while developing toward future account ownership.

Design and develop eLearning courses, micro-learning content, video simulations, infographics, and in-app guidance. Responsibilities include needs analysis, SME collaboration, storyboarding, content development, project timeline management, quality review, and maintaining onboarding and contextual-help experiences using digital adoption platforms.

Leads and mentors a team of 8–20 software engineers while providing technical direction across .NET, C#, ReactJS, SQL Server, AWS, and DevOps. Oversees architecture, software quality, database performance, delivery execution, Agile practices, CI/CD, and cloud reliability. Collaborates with Product, Architecture, QA, and engineering stakeholders to deliver scalable applications, manage risks, improve productivity, and support employee career development.

Develop and ship production software for automotive retail platforms using AI-assisted development workflows. Responsibilities include writing technical specifications, reviewing and testing AI-generated code, ensuring security and maintainability, optimizing AI tooling costs, solving moderately scoped problems, participating in on-call rotations, and collaborating with engineering, product, and design teams.

Lead the full product lifecycle for a cloud platform supporting vehicle inventory solutions. Responsibilities include defining product strategy, managing roadmaps and backlogs, shaping requirements and user stories, partnering with Agile teams, modernizing platform services, collaborating with internal and external stakeholders, and monitoring product success metrics. The role is hybrid in Portland or Austin and requires travel up to 25%.

Manage global learning and talent development programs, leadership development offerings, learning vendors, employee assessments, and organizational development initiatives. Consult with business leaders and HR stakeholders, oversee budgets and large-scale projects, measure program adoption and impact, manage learning technology, and recommend scalable solutions aligned with business priorities. The role also supports change management, culture enhancement, employee engagement, and strategic talent development across the organization.

Leads OEM sales strategy, account planning, executive relationships, enterprise negotiations, and dealer program growth for automotive technology solutions. Owns direct OEM revenue and indirect dealer penetration objectives, builds cross-functional partnerships, oversees complex programs, supports co-selling, resolves escalations, and drives product and market priorities. Requires deep automotive technology expertise, experience selling to OEM executives, sales leadership, contract negotiation skills, and regular field travel.

Manages dealership client success by driving adoption and value from CDK solutions, reducing churn, mitigating account risk, supporting training, and identifying expansion opportunities with Sales. Maintains trusted client relationships, prepares reports and presentations, handles escalations, documents engagements in Totango, and partners with senior customer success managers.

Leads the IAM function and develops security strategies, standards, architectures, and operations for user, machine, and privileged identities. Oversees IAM, PAM, IGA, and secrets management solutions across hybrid environments; automates account lifecycle and access provisioning; secures Microsoft 365; partners with technology and product teams; measures compliance; and provides tier 2/3 support for identity technologies.

Manages strategic OEM client relationships and program delivery, overseeing renewals, invoices, financial modeling, contracts, service levels, product initiatives, launches, and cross-functional operations. Serves as an escalation point, coordinates internal teams, supports client growth opportunities, manages statements of work, and provides program performance dashboards. Requires strong automotive retail expertise, client management, financial analysis, communication, and software program management experience.