Associate Technical Writer

Experience

• Requires 1 to 3 years of experience in Technical Writing (preferably in a software product development environment)
• Writes and edits information to industry’s standards
• Ability to grasp knowledge of the functionality of at least two CDK applications simultaneously
• Spends time to gain operational and architectural knowledge of assigned products, with a strong focus on domain
• Attends relevant meetings and training sessions to gain operational and functional knowledge of products, tools, processes, domains and technology
• Follows departmental guidelines, the Microsoft Manual of Style, and the Chicago Manual of Style

Eligibility

• Bachelor’s or Master’s degree in any discipline – English Literature, Mass Communication, Advertising disciplines preferred; Engineering and B Tech streams least preferred.

Required Attributes

• Working knowledge of advanced authoring tools such as MadCap Flare, Robohelp, Visio, Snagit, Camtasia and/or similar tools
• Knowledge or familiarity with digital adoption tools like WalkMe, Pendo, Whatfix and/or similar tools
• Strong focus on domain and grasp of technology
• Self-starter

Duties/Responsibilities

• Create, assimilate, and convey technical material in a concise and effective manner
• Use prescribed tools to author text, create charts and graphs, and incorporate diagrams and photos into information deliverables.
• Follows detailed documentation plans
• Produce project status reports
• Collaborate with other Learning &Performance associates, as needed
• Collaborate with product management and product engineering associates/teams
• Collaborate with the launch team and support associates
• Strives to work with minimal guidance and supervision, and delivers accurate content.
• Video simulation and editing of product workflows

Technical and Behavioral Expectations

• Work as part of a writing, project, or development team.
• Ability to develop subject matter expertise in assigned domain
• Learn and adapt quickly to new technology and industry standards.
• Demonstrate high attention to detail
• Identify and establish working relationships with product SMEs
• Demonstrate ability to effectively communicate to various audiences in both verbal and written forms.
• Demonstrate understanding of copyright and accessibility requirements related to educational media content.
• Effective time management and being available for meetings in North American time zones.
• Remains focused under pressure.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.