What You Will Do
Associate Technical Services Coordinator is primarily responsible to maintain professional link between Customer and Technical Services (and other sales divisions) on Stryker’s products. The role provides support to workshop operations and delivers documentation to internal and external customers, proactively addressing customer needs and expectations.
Supporting the technical team in carrying out Stryker-owned day-to-day activities.
Coordination of service tasks and events.
Keeping track of install base records, and receiving service calls.
Communication with customers, suppliers and other Stryker departments
Report all service events into Stryker Service ERP system.
Preparing commercial offers for service parts, contracts, warranty extensions in local tenders.
Invoicing and document control incoming from Customers.
Complaints handling and field actions planning.
Timely collect service offers prepared by services after annual checks or customer visits, send them to the customer and follow up to receive quote accept.
Timely update Install Base in terms of new installations and completed PPM, annual check, service contracts data.
Timely enter new RO, service contracts and all updates regarding RO coming form customers, sales or service, to the ProCare database..
Timely manage ProCare/Medical mail account to provide on time update to the customer
Supply backup equipment (loaners) and work according to deadlines and local regulations
Preparing the repaired products, making sure they are packaged appropriately, and providing the right paperwork such as delivery notes that clearly include the customer's ship address and contact information before turning them over to courier services for delivery.
Managing large amounts of incoming orders and calls or contacts
Resolve customer requirements on time by clarifying customer feedback and complaints; determining the cause of the concern; expediting correction or adjustment; following up to ensure resolution to the customer’s satisfaction per company procedures and standards.
Experience in Technical Services, Customer Service, Sales Support, or a related field.
Fluent in English
Working knowledge of ERP systems and Microsoft Office.
Strong organizational skills and attention to detail.
Ability to work collaboratively across teams and support process improvement initiatives.
Effective communication and interpersonal skills
Skills Required
- Experience in Technical Services, Customer Service, Sales Support, or a related field
- Fluent in English
- Working knowledge of ERP systems
- Working knowledge of Microsoft Office
- Strong organizational skills and attention to detail
- Ability to work collaboratively across teams and support process improvement initiatives
- Effective communication and interpersonal skills
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
