Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Associate Technical Operations Specialist
ESSENTIAL DUTIES AND RESPONSIBILITES include the following:
Install and configure software and applications on client machines -Coordinate with team members to complete large-scale installation initiatives
Respond to client and partner inquiries and assist in troubleshooting and resolving challenges
Resolve data issues that affect partner applications -Investigate data errors or discrepancies using internal tools, including SQL and C# queries
Deliver technical information, training, and updates to clients and partners of varying technical knowledge
Maintain detailed case notes, manage a personal ticket queue, and escalate problems to the appropriate team leaders
Contribute to team documentation and collaborate with leadership to improve team functionality
Assist with the training of new team members through job shadowing and process demonstrations
Provide feedback to leadership regarding new team member performance
Coordinate with team leadership to prioritize and deliver on strategic partnerships
Provide exceptional customer service and professional written & verbal communication
EDUCATION AND/OR EXPERIENCE
- Technical support or computer science experience/expertise
- Customer service experience especially in a phone or email setting
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.
The pay range for this position is as follows:
$19-$25Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Skills Required
- Technical support or computer science experience/expertise
- Customer service experience in phone or email support
- Experience investigating data issues using SQL
- Experience using C# for queries or troubleshooting
- Professional written and verbal communication skills
Covetrus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Covetrus and has not been reviewed or approved by Covetrus.
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Leave & Time Off Breadth — Paid time off is described as a notable part of the package, including paid holidays and vacation time, with additional mention of paid sick leave in some cases. Time-off flexibility is also referenced positively via flexible or “unlimited” PTO for certain roles.
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Healthcare Strength — Medical, dental, and vision insurance are presented as core, standard offerings with broad coverage categories. Health insurance is characterized as reasonably solid in coverage even if not positioned as best-in-class.
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Retirement Support — A 401(k) plan is available and is repeatedly paired with mention of a company match structure. The match is framed as present but modest compared with richer market alternatives.
Covetrus Insights
What We Do
Covetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.
