The Role
Supports SaaS customers by deploying, monitoring, troubleshooting, and securing cloud-based microservices in Azure and other cloud environments. Resolves support cases, maintains SLAs, automates CI/CD pipelines, performs upgrades, investigates root causes, and coordinates with engineering and security teams. The role also develops skills in databases, scripting, Kubernetes, infrastructure automation, application monitoring, and ITIL processes while contributing to knowledge sharing and operational improvements.
Summary Generated by Built In
Scope:
- To work with the team (with guidance from a senior manager) to meet the objectives and deliverables of the team. Is expected to maintain focus and provide clear expectations to the team members, be the champion for the project within the team, demand excellence from team members, and support team members in their personal development. Keeps team members and stakeholders informed of key developments, issues, risks to the project and reports any project and people escalations in a timely manner.
Current Technical Environment:
- Software/Tools: Java, Spring Boot, Groovy, GitHub, Jenkins, GitHub Actions, SonarQube, Codacy, GitHub Advanced Security, Black Duck Hub, BlazeMeter, Artifactory, Ansible, Docker, etc.
- Application Architecture: Scalable, Resilient, Event-Driven, Secure Multi-Tenant Microservices Architecture
- Cloud Architecture: Microsoft Azure (ARM Templates, AKS, Virtual Networks, Event Hub, Azure AD)
- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Spring Boot, Snowflake
What You'll Do:
As a SaaS DevOps Engineer at the P1 level, you will be responsible for deploying and monitoring microservices, ensuring that solutions run efficiently within agreed SLAs, and supporting the implementation team.
Key Responsibilities:
a) Seamless Application Support to Blue Yonder Customers
- Resolve customer cases, primarily low/medium severity, with occasional high/critical cases, demonstrating end-to-end ownership.
- Address internal proactive monitoring cases generated by Blue Yonder internal tools.
- Attend case quality training, ensuring adherence to SLA/SLO and quality practices.
- Achieve customer satisfaction through ownership, engagement, and proactiveness.
- Work under supervision from leads or mentors, constantly seeking guidance for quality improvement.
- Expected to work in shifts and provide out-of-hours support for 24x7 customer support.
b) Communication and Collaboration
- Communicate effectively (verbal and written) with customers.
- Collaborate passionately and respectfully with various Blue Yonder teams and partners.
- Display professionalism and empathy during internal and external conversations, appreciating cultural differences.
c) Building Competency
- Technical:
- Develop basic skills in DBMS (e.g., SQL, Oracle) to write database queries and procedures for application support.
- Gain experience in code debugging and platform support engineering (e.g., API and/or Mulesoft integration troubleshooting).
- Troubleshoot mobile application issues.
- Build basic skills in contemporary SaaS technical toolsets like AppDynamics and Splunk.
- Product and Domain:
- Attend product boot camps to learn standard product features for resolving non-complex issues.
- Acquire basic domain knowledge to understand customer business processes.
- Solution Architecture:
- Understand different cloud models (private, public, hybrid).
- Learn about solution architecture and application deployment frameworks.
- Familiarize with Azure concepts including:
- Native SaaS or containerized applications, Kubernetes
- Azure deployment models (e.g., serverless/PAAS, scale set, ASR)
- Azure automations and CI/CD pipelines (GitHub, Jenkins)
- Engage in application health monitoring using M&D tools.
- Proactively identify and resolve application availability issues using defined resolution methods.
- Behavioral:
- Develop a service mindset, consistently displaying customer-centricity and ownership.
- Seek regular performance feedback and focus on self-development.
- Proactively identify learning opportunities.
d) Value Addition
- Contribute to Knowledge Centered Support (KCS) by:
- Creating quality articles with minimal guidance from leads or mentors.
- Leveraging existing articles to provide faster resolutions to solution issues.
- Identify opportunities for operational improvements (e.g., automation, process changes).
- Proactively discuss identified opportunities with leads or mentors.
- Collaborate with others to implement and operationalize improvements.
What we are looking for:
- 1 yearsof Exp with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure/AWS/GCP
- Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.
- Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
- Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
- Experience in shell scripting (unix, python)
- Proficiency in JIRA, , or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
- Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
- Provide technical feedback to engineering regarding product changes and enhancements.
- Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
- Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
- Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
- Inspires the team to become better at their craft and trains the team both technically and functionally.
- Looks beyond the surface and fix the root causes rather than symptoms.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 1 year of experience working with product and cloud architects to design automated pipelines for SaaS delivery and operations
- Hands-on experience or significant familiarity with cloud and automation tools, including Terraform, Ansible, Jenkins, GitHub or Bitbucket, Artifactory, Maven, Docker, and Kubernetes
- Experience with cloud platforms and services, including Azure, AWS, or GCP
- Hands-on experience with at least two collaboration tools, such as JIRA, Confluence, Lucidchart, Visio, Microsoft Office, or SharePoint
- Understanding of ITIL processes, including incident management, request fulfillment, change management, and root-cause analysis
- Experience with Unix shell scripting and Python
- Proficiency with JIRA or similar Agile lifecycle and project management tools
- Ability to define technical problems and requirements, determine solutions, and implement them
- Experience deploying, automating deployments, and monitoring client solutions to meet availability and response-time SLAs
- Experience planning and executing software upgrades
- Experience securing deployments, hardening environments, and remediating security vulnerabilities
- Ability to provide technical feedback to engineering teams regarding product changes and enhancements
- Ability to train and technically support team members
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
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The Company
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
