Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.
Responsibilities- Monitor application and infrastructure health using enterprise monitoring and observability tools
- Configure and maintain alerting mechanisms to ensure timely detection and response to incidents
- Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics
- Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis
- Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
- Perform regular system patching and maintenance activities in line with organizational security and compliance standards
- Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
- Monitors network performance, troubleshoot connectivity issues
- Participate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
- Maintain and manage service accounts (Service IDs), including access provisioning, rotation, and compliance with security policies
- Maintains accurate documentation of system configurations, runbooks, SOPs, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
Education and Knowledge:
- Bachelor’s degree in computer science, Computer Engineering, and/or comparable experience
Minimum of 4+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
Proficiency in Core Java, Spring Boot, and RESTful API development, with a solid understanding of object-oriented programming and service-oriented architecture.
Work Experience:
- Experience in production support, including incident management, problem resolution, and root cause analysis in mission-critical, high-availability environments.
- Strong experience with SQL development, data handling, and large-scale datasets across relational databases (e.g., MySQL, PostgreSQL) and exposure to NoSQL databases (e.g., Cassandra, Couchbase).
- Solid understanding of system utilities, dataset management, file processing, and job lifecycle management.
- Experience in application debugging, performance tuning, and system optimization to ensure stability and efficiency.
- Familiarity with Software Development Lifecycle (SDLC) methodologies, including Agile and/or Waterfall.
- Proven ability to collaborate across cross-functional teams (business, operations, and distributed technology teams) to deliver reliable, end-to-end solutions.
- Strong analytical, problem-solving, and communication skills, with the ability to operate effectively in a fast-paced environment.
- Exposure to distributed system design, including scalability, resilience, and performance optimization concepts.
- Experience working with NoSQL databases (e.g., Cassandra, Couchbase) in production environments.
- Familiarity with modernization initiatives, including integration between mainframe and distributed/cloud-based systems.
- Knowledge of CI/CD pipelines, DevOps practices, and version control tools (e.g., Git).
- Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
- Understanding of monitoring, logging, and observability tools for production systems, such as ELK (Elasticsearch, Logstash, Kibana), Dynatrace, and BigPanda.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, or comparable experience
- Minimum of 4+ years relevant experience in application development, maintenance, and production support
- Hands-on exposure to Core Java, Spring Boot, and RESTful API development
- Strong experience with SQL development and relational databases (MySQL, PostgreSQL)
- Experience with NoSQL databases (Cassandra, Couchbase) in production
- Experience in production support, incident management, root cause analysis in high-availability environments
- Application debugging, performance tuning, and system optimization experience
- Familiarity with SDLC methodologies (Agile and/or Waterfall)
- Knowledge of CI/CD pipelines, DevOps practices, and version control tools (Git)
- Exposure to cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes)
- Experience with monitoring, logging, and observability tools (ELK, Dynatrace, BigPanda)
- Experience with system patching, maintenance activities, and compliance/security standards
- Familiarity with ITIL-based change management processes
- Experience with certificate lifecycle management (SSL/TLS provisioning and renewal)
- Ability to maintain service accounts (provisioning, rotation, policy compliance)
- Strong analytical, problem-solving, and communication skills; ability to collaborate cross-functionally
- Familiarity with modernization initiatives including mainframe to distributed/cloud integration
- Authorization to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
