Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Associate Systems Engineer supports the installation, configuration, and maintenance of the organization’s server environment. Reviews and resolves problems associated with server hardware, OS and application software and escalates when appropriate. Reports problems on both server and workstation systems. Provides third level support for administration and maintenance of PC and system applications.
Key Outcomes:
- Supports the regular maintenance of core corporate information systems (Exchange, NT, RAS, SQL), including upgrades, expansions, and security.
- Performs routine backups of system and data files, restores as requested or required and adheres to disaster recovery procedures.
- Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
- Manages voicemail and call routing services for organizational requirements, including installing and configuring phones and network ports.
- Manages file and print services for organizational requirements, including installing and configuring printers and print queues.
- Manages accounts and related services in Microsoft Exchange Server including web-based access.
- Provides first and second level technical support to desktop specialists and assists in carrying out company objectives including software rollouts.
- Completes additional assignments as assigned.
Skills, Education and Experience:
- Service Oriented/Internal Customer Service
- Fast & Flexible
- Focus on Results
- Teamwork & Collaboration
- Self Awareness/Personal Accountability
- Informing and Communicating
- Education: High school diploma and some related technical training or equivalent experience. Certification is preferred.
- Experience: 2-5 years related experience administering networks.
- Complexity: Good troubleshooting and problem solving skills. Ability to work within all levels of the organization. Good understanding of networking concepts. ITIL Foundations process knowledge a plus.
- Working Relationships: Interfaces with other team members, including cross-functional teams, business users, and vendors.
- Additional Requirements: May be required to be available 24x7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization.
Hiring In:
Tennessee
The anticipated closing date to submit applications for this role is July 17, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- High school diploma and some related technical training or equivalent experience
- Certification
- 2-5 years related experience administering networks
- Experience administering Microsoft Exchange Server, Windows NT, RAS, and SQL
- Good troubleshooting and problem solving skills
- Good understanding of networking concepts
- ITIL Foundations process knowledge
- May be required to be available 24x7 and occasionally work nights/weekends
- May be required to travel to Medford for initial onboarding (employer arranges travel/expenses)
- Service oriented/internal customer service and teamwork/collaboration skills
What the Team is Saying
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Agero Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision alongside HSA options with employer funding, plus disability and life insurance. Additional resources such as mental health support and no‑cost expert medical second opinions further bolster core health benefits.
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Retirement Support — A 401(k) plan with employer matching is highlighted and positioned as a meaningful part of total rewards. The documented match structure signals tangible support for long‑term savings.
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Leave & Time Off Breadth — Flexible time off, PTO accruing from day one, paid holidays, and generous parental leave with a return‑to‑work program point to ample time‑off provisions. Sick time, floating holidays, and flexibility around schedules reinforce breadth.
Agero Insights
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
