【Job Purpose】
Associate Support Engineer is responsible for supporting day-to-day operations by collecting and formulating data for the reports. The job also provides administrative support to verify data from CSV files and/or database.【Responsibilities】
- Provides operation supports for assisting business transactions and reports with operation related data.
- Maintains data support operation manuals, creates reports, assist day-to-day transaction, automation processes.
- Participates in meetings for data collection and reporting and proactively support operation issues with data and records.
- Be a point person for mailing with 3rd party solutions like Apple care. This requires some English communication.
- Create Daily/Weekly/Monthly reports for programs and coordinate it with appropriate departments.
- Other duties and projects as assigned by managers or the company
【Basic Requirements】
- Minimum 3 years of work experience in IT or Backend office in any industries such as Mobile, Supply chain, Technology, and etc…
- Having basic understanding of relational database, automation (RPA), file transfer, security, etc
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, and Zoom
- Excellent written and verbal communication skills in Japanese
- Good written and verbal communication skills in English
- Attention to details and thorough
【Other Requirements】
- Strong sense of responsibility and ownership for tasks assigned
- Punctual, efficient, organized, and good at time management and prioritization
- Team player, self-starter and proactive, strong commitment and willing to take extra steps to get the job done
What We Do
Assurant is more than a place to work. It’s a place where your work matters.
Our employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers.
Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning.
Our Uncompromising Values
Our values guide the way we support our customers and work with one another.
Common Sense - We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
Common Decency - We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
Uncommon Thinking - We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
Uncommon Results - We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
Our Purpose
Assurant helps our clients protect and support the major purchases people make. Things like their homes, cars, appliances and phones. But we understand what matters most. It’s not the things we protect. It’s the millions of people we serve.
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