Associate Sales Process Specialist

Posted 17 Days Ago
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Taipei City
Hybrid
Entry level
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Our mission is to make the world a safer, more secure and sustainable place.
The Role
The Associate Sales Process Specialist engages with customers to manage inquiries, processes quotes into orders, supports account managers, tracks account history, and collaborates with internal teams to enhance customer experience. This role requires proficiency in MS Office and CRM software, along with strong communication skills.
Summary Generated by Built In

JOB DESCRIPTION

  • Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
  • Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
  • Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
  • Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
  • Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
  • Applies experience and skills to complete assigned work within own area of expertise
  • Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
  • Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
  • Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
  • Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
  • Build an internal UL problem-solving network and proactively engage internal personnel to
  • anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
  • Meet established timelines for pre-and post-sales activities.
  • Works with a moderate degree of supervision
  • Performs other duties as directed.


QUALIFICATIONS

  • High school diploma
  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
  • Under 1 years of related experience
  • Business acumen and a sufficient understanding of business sales processes
  • Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
  • Experience managing internal systems and data sources
  • Strong communication and administrative skills
  • English proficiency preferred.


ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Built Environment provides the highest level of technical knowledge, expertise and testing, inspection and certification, advisory and commissioning services to support our customers globally throughout the entire life cycle of their products and buildings. UL Solutions plays a critical role and acts as a trusted partner to various stakeholders in the built environment and building products industry by knowing everything about every building, building regulation and requirement, fire equipment services and personal protective equipment by providing proactive insights on safe, secure and sustainable buildings, risk management solutions and tenant wellness and safety validations.

What the Team is Saying

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The Company
HQ: Chicago, IL
15,000 Employees
Hybrid Workplace
Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Depending on the role we offer hybrid or remote opportunities.

Typical time on-site: Flexible
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