Associate, Relationship Manager

BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets. The Aladdin Client Business (ACB) entity is effectively responsible for growing the Aladdin business with our existing external clients, implementing our solutions and managing the relationship & services across the lifetime of our clients.   

The role sits within our Aladdin Client Engagement team that is responsible for expanding our footprint withing our existing client base as well as minimizing churn and providing best in class user experience on our technologies: user adoption, value delivery and client satisfaction are key objectives for our teams.  

This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximise our value proposition and client outcomes. 

Role Overview 

The Strategic Relationship Manager (SRM) is a commercially minded relationship owner responsible for driving client satisfaction, strategic account development and revenue growth, across Aladdin and eFront. Operating as the face of our client engagement, the SRM develops deep, trusted partnerships with senior stakeholders, identifies opportunities, oversees renewals, and ensures clients realize the full value of their Aladdin investment in close collaboration with partner teams. 

Key Responsibilities 

• Own and deepen relationships with key client stakeholders (e.g. COO, CTO, IT teams, Head of Desks) to understand strategic priorities and deliver impactful executive business reviews. 

• Develop a deep understanding of clients’ business challenges and propose technology solutions that drive measurable value and adoption. 

• Partner with clients to define key strategic and tactical initiatives, leveraging a strong internal network (including local Business Development, implementation, Asset Management teams) to govern and oversee successful cross‑functional execution. 

• Support the Senior Relationship Manager in managing the day-to-day client relationship and the relationship development, notably in term of internal coordination, meeting preparation, etc 

• Clearly articulate the purpose, value, and differentiation of the expanding Aladdin and Aladdin Alternatives technology ecosystem. 

• Build and maintain a 360° view of the account, lead multi‑year account planning, and ensure ongoing client health and continuous value realisation. 

• Apply a strong commercial lens to all client interactions, assessing strategic relevance, growth potential, and risk. 

• Orchestrate internal partner teams to enable seamless client delivery, effectively representing the voice of the client internally. 

• Lead consultative, value‑based discussions to support harvesting, in close collaboration with product, sales, and delivery teams. 

• Stay closely informed on market and industry trends to help clients navigate change and remain ahead of evolving needs. 

Qualifications 

• Relevant professional experience in key account management, consulting, or a related role. Prior experience in Aladdin or other financial technology is a plus. 

• Strong commercial mindset, with the ability to think strategically about value creation and growth. 

• Interest in FinTech, the Financial Institutions (Banks and Insurance companies) and Asset Management. 

• Demonstrated knowledge of Public and Private Markets, with a solid understanding of industry dynamics. 

• Proven experience working with technology solutions within the financial services or asset management industry. 

• Professional Proficiency with Microsoft Office suite including Outlook, PowerPoint, Word and Excel. 

• Outstanding communication skills, with the ability to explain complex concepts clearly and effectively to diverse audiences. 

• Demonstrated leadership capabilities, with a track record of succeeding in complex, matrixed environments. 

• Highly organised, resilient, endurant, and proactive, with a strong solution‑oriented mindset. 

• Collaborative team player, comfortable working across functions, regions and seniority levels. 

• Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities. 

• Comfortable working in diverse and multi-cultural environment.  

• Professional French and English language proficiency. 

• Familiarity with maintaining a CRM like Microsoft Dynamics is a bonus.