Associate, Quality Control

Location Designation: Hybrid - 3 days per week
Job Title: Quality Control Associate
Team: Third Party Distribution (TPD) - Retail Life
Job Grade: PF2
Manager: Tracey Kirby
About New York Life
A career at New York Life offers the opportunity to grow within a successful, purpose-driven organization. Our mission is simple yet powerful: to help individuals and families achieve financial security and peace of mind. Here, you can build your expertise, expand your potential, and make a meaningful impact every day.
Position Overview
The Quality Control Associate plays a key role in supporting operational excellence within TPD Retail Life New Business. This individual is responsible for conducting quality reviews, performing internal audits, and reporting key quality metrics to ensure accuracy, regulatory compliance, and process efficiency.
Beyond oversight, this role serves as a collaborative partner to the team; helping to identify trends, assess underlying causes, and supporting meaningful, sustainable improvements. The Associate is expected to operate with a high degree of ownership and autonomy, thoughtfully evaluating quality findings and partnering with analysts and leadership to strengthen performance, processes, and overall risk management.
Primary Responsibilities
Quality Review & Compliance

• Conduct quality reviews at critical stages of the new business process, including pre-issue, pre-delivery, and final disposition.
• Perform internal audits to ensure compliance with regulatory requirements (e.g., replacements, FATCA, free look, NY Reg 60 and Reg 210).
• Conduct root cause analysis on recurring errors to determine whether trends are related to individual development needs, procedural gaps, training opportunities, or system limitations.
• Partner with management to escalate broader systemic concerns while independently addressing coaching opportunities at the analyst level.
• Investigate distributor inquiries and complaints as assigned and provide clear findings and recommendations.
• Designated back-up to team to ensure continuity of service and a positive customer experience.

Reporting & Risk Mitigation

• Develop and maintain recurring quality reporting and dashboards; synthesize findings into clear insights and practical recommendations for leadership.
• Track, analyze, and report individual and team quality metrics; identify trends and recurring deficiencies.
• Translate quality data into actionable improvement opportunities, collaborating with stakeholders to support implementation and follow-through.
• Promote awareness of operational risk and rework impacts associated with processing deficiencies.

Training & Continuous Improvement

• Coordinate and/or facilitate group training sessions on new or updated procedures.
• Provide individualized coaching to address skill gaps and reinforce best practices in case processing.
• Support change management efforts by reviewing and testing procedural updates prior to implementation, proactively identifying opportunities to strengthen procedures, job aids, and documentation, and drafting recommended updates for review and approval.
• Assist with drafting and maintaining TPD Life procedures and checklists, including annual reviews and updates.
• Encourage team feedback on workflows and recommend process enhancements aligned with management strategy.

Qualifications

• Associate or Bachelor's degree preferred, or equivalent experience
• 2-4 years of experience in life insurance or financial services, preferably within the retail life insurance channel
• Working knowledge of life insurance new business processing in a regulated environment
• Demonstrated organizational skills with the ability to manage multiple priorities, paired with strong analytical skills and exceptional attention to detail
• Ability to take initiative and work independently while maintaining strong collaboration with leadership while in a fast-paced environment
• Effective written and verbal communication skills

Pay Transparency
Salary Range: $58,500-$83,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93597