Smarsh

Associate Project Manager

Posted 2 Days Ago

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Heredia, Heredia

Hybrid

Junior

Software

The Role

Manage vendor risk projects, coordinate with vendors, and prepare detailed assessments and reports for Smarsh's Vendor Risk Management product.

Summary Generated by Built In

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is seeking an Associate Project Manager to add to our Solutions Delivery team supporting our Vendor Risk Management product. This person will be a fluent communicator in written and spoken English and will manage Smarsh’s customers vendor risk projects and provide detailed reporting and analysis of Vendor Assessments.

How will you contribute?

Project Management – Assisting Smarsh VRM’s Customers vendor assessments projects which includes creating projects, launching vendor assessments, following-up with vendors, scheduling customer calls, assigning completed assessments to IT analyst team and working with multiple teams to vendor management projects.
Vendor Assessments - Launching vendor assessments from the Vendor Risk Management (VRM) platform. Sending templated follow up emails to vendors for outstanding assessments.
Assessment Conversions - Individual will be required to convert PDFs, Word documents, and other formats into Excel-based structures for upload into the VRM tool.
Assessment Template Creation - Individual will be required to consume information from Word, PDF, Excel, and other formats to convert the data into a predefined Excel structure to create a template.
Mapping questionnaires / answering questionnaires based on pdf/sig (exact mapping) - Individual will be responsible for converting answered questionnaires into a format (excel) that can be uploaded into the VRM platform for review by clients and professional services team.
Formatting / Re-formatting reports in Word for finalization before sending to clients for review. Infosec team designs reports for vendor reviews and then shares them with clients. Individual will need to take components of report, compile, and export a final draft.
Communication with customers and internal stakeholders regarding status of vendor assessments.
Reporting – Help build reports using various tools and provide reporting analysis as needed.

What will you bring?

2+ years’ experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry
Minimum of High School Diploma or GED.
Soft Skills: calm under pressure, great with people, capable of de-escalating a situation, will use resources available.
Experience with Microsoft 365 specifically MS Excel.
Experience with Salesforce or other CRM systems.
Deep sense of empathy for customers.
Excellent telephone and written communication skills.
Ability to quickly understand questions and solve problems.
Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
Experience working with and presenting to technical, accounting, or Sr. level executives.
Positive and energetic individual who enjoys being part of a growing company

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.