Proven experience in leading organizational change management for enterprise-level transformations
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Bachelors or Masters degree in highly related field or equivalent experience in organizational transformation or change management
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Significant experience with organizational change management frameworks, methodologies, and best practices
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Excellent people leadership skills and proven experience in leading others
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Project management experience with good attention to detail, organizational skills, and experience managing multiple high visibility projects
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Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
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Experience in identifying and mitigating program-level risks
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Ability to think strategically as well as deploy detailed tactical, results-driven implementation plans
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Ability to work collaboratively in a team environment and manage multiple priorities
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Proficiency in technology implementations and tools
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Ability to manage multiple projects simultaneously, build effective relationships with stakeholders and partners, and consult with leaders across an enterprise
Responsibilities
The senior manager or Assistant Vice President of Organizational Change Management (OCM) will have responsibility to lead Change Management teams for client facing work
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This lead will shape the change management strategy, and be responsible for successful adoption across client portfolios of new processes, tools and behaviors
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This role will set the OCM strategy, be responsible for interfacing with executives and key business partners, deploying best in class engagement, communications, training, readiness and adoption measurement approaches
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This role will closely partner with transformation executives, business leaders, technology partners and program management to ensure the successful adoption of EXL solutions
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Directing and leading program-wide and executive, community of practice and change champion engagement activities both internal and external
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Ensuring implementation of the latest in OCM best practices, tools and stakeholder engagement inside and outside of EXL
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Managing the success of OCM efforts, data reporting, and integration of other EXL solutions and business unit specific OCM efforts
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Direct leader for a team of OCM analysts who are leading OCM efforts
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Fostering a culture of ongoing feedback, recognition, and employee development
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Enabling a culture of empowerment while ensuring close coordination across the complex organizational structures
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Foreseeing and managing risks and issues for internal and external OCM implementations
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Ensures successful support and adoption of product launches across the full lifecycle initiatives
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Organizational change management elements include: human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities and tie-in to culture changes
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Excellent consultation, communication, and organizational change management strategy competencies as well as demonstrate project management skills, with a focus on business impact and solving complex problems
Responsibilities
Lead project planning and execution, Optimize project processes and resources, Ensure project deliverables meet requirements, Provide technical support, Collaborate with stakeholders.
QualificationsBachelor's/Master's in any stream 5-8 years
Skills Required
- Proven experience leading organizational change management for enterprise-level transformations
- Bachelor's or Master's degree in a related field or equivalent experience
- Significant experience with organizational change management frameworks, methodologies, and best practices
- People leadership experience and proven experience leading others
- Project management experience, managing multiple high-visibility projects
- Excellent analytical and problem-solving skills with ability to interpret data and provide actionable insights
- Experience identifying and mitigating program-level risks
- Ability to create strategic and tactical, results-driven implementation plans
- Ability to work collaboratively, manage multiple priorities, and build stakeholder relationships
- Proficiency in technology implementations and tools
- Experience managing and developing teams of OCM analysts or similar
- 5-8 years of relevant experience
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
