The Role
Leads collections strategy and operations across residential, commercial, and national portfolios in North America and APAC. Oversees KPI performance, debt recovery, outreach activities, compliance, stakeholder collaboration, automation, and process improvement. Drives improvements in DSO, accounts receivable reduction, cash collections, resolution rates, contact rates, quality, collection costs, and inbound and outbound engagement.
Summary Generated by Built In
Program:Rentokil-Terminix BLI/Process Name:NA Collections - RegionalDesignation:Associate Program ManagerNo of Head Count (s):1New Hires/Replacement Hires (HC) by Designation1Billed /Unbilled / BU / OPS BenchUnbilled/Rentokil-Terminix/Ops Bench SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchCollections Strategic LeaderCity / Location:Alabang, Muntinlupa Standardized skillset: [Refer attached excel]End-to-end Collections managementExperience in hardcore collections Shift (APJ / EMEA / US / Any combination):US & APACReporting Manager :Waseem KhanEducational Background:Bachelor's Degree Experience Required:20+ years in hardcore Collections (Outbound & Inbound)Job Description:Will act as the strategic leader for all of our Collections groups and activities across multiple portfolio (Residential, Commercial, National) in various regions (North America and APAC) and will bring in knowledge, expertise and consistent and competitive performance attainment related to KPIs, but limited to, DSO, Open AR Reduction, Cash Collects, Resolution Rate, Right Party Contact, Outbound and Inbound Calls, Emails and Actionable Data, Quality, Attempt to Collect, Collection Cost Ratio
Work with client and internal stakeholders in developing tactical and strategic direction to an effective and efficient outreach activities and debt recovery while maintaining compliance to legal regulations in every region being supported; explore and implement automation and process improvement to increase outreach success and customer debt recoveryClient Approval mail: CommentsThis role is an immediate need hence, preferrably to onboard a resource ready to start ASAP.Preferred Start date: (induction date)7/15/2026-7/31/2026Collaborators:Atilano Sabulao, AC HugoWorkplace: WFM, WIO, HybridWIO
Work with client and internal stakeholders in developing tactical and strategic direction to an effective and efficient outreach activities and debt recovery while maintaining compliance to legal regulations in every region being supported; explore and implement automation and process improvement to increase outreach success and customer debt recoveryClient Approval mail: CommentsThis role is an immediate need hence, preferrably to onboard a resource ready to start ASAP.Preferred Start date: (induction date)7/15/2026-7/31/2026Collaborators:Atilano Sabulao, AC HugoWorkplace: WFM, WIO, HybridWIO
Skills Required
- Bachelor's degree
- 20+ years of experience in hardcore collections
- Experience managing end-to-end collections operations
- Experience with both outbound and inbound collections
- Ability to lead collections activities across multiple portfolios and regions
- Knowledge of collections KPIs, debt recovery, compliance, automation, and process improvement
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
-
Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
-
Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
-
Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
